Bathroom Sales and Operations Consultant (£70k OTE)
Bathing Mobility Advisory Service (BMAS)
Hitchin | Full-Time
Basic + car allowance + realistic OTE £70.000 (uncapped)
About BMAS
At BMAS, we design and install accessible bathrooms that enable people to live safely and independently in their own homes.
Our customers often rely on us at important moments in their lives.
That means we combine high standards of care with strong commercial performance.
The Role
This is a Sales Operations position with full accountability for branch performance.
You will take ownership of the front-end of the Hitchin branch, managing the entire customer journey from initial enquiry through to install readiness.
This includes:
- Converting leads into appointments
- Attending home visits and securing orders
- Completing accurate surveys
- Preparing installations for delivery
- Driving consistent branch performance
In addition to centrally generated leads, you will also be responsible for developing local opportunities and building your own pipeline.
Key Responsibilities
Customer Journey
- Manage enquiries from first contact through to confirmed order
- Build trust and rapport with customers, particularly older and vulnerable individuals
- Deliver a professional, clear, and supportive experience
Sales Delivery
- Convert leads into high-quality appointments
- Attend customer home visits
- Recommend appropriate solutions based on need
- Close sales with confidence and integrity
Survey & Installation Readiness
- Accurately measure and capture all requirements
- Take full responsibility for preparing each installation, ensuring accuracy, completeness, and right-first-time delivery.
- Work closely with installation teams to support successful delivery
Business Development
- Build awareness within the local Hitchin area
- Generate additional leads through networking, referrals, and community engagement
- Take ownership of your pipeline alongside marketing activity
Showroom & Branch Management
- Manage the day-to-day operation of the showroom
- Convert showroom walk-in traffic into appointments
- Maintain a professional and welcoming environment at all times
Performance & Pipeline
- Maintain accurate systems and records using our in house CRM
- Ensure consistent follow-up and clear next steps
- Drive appointment and order conversion performance
About You
You will be:
- Experienced in a sales-led, customer-facing role
- Confident working in customers’ homes
- Detail-oriented, with the ability to manage surveys and specifications accurately
- Commercially focused, with a track record of converting opportunities into sales
- Proactive in generating business, not solely reliant on inbound leads
Experience in mobility or accessible bathrooms would be advantageous, although not essential.
You will also demonstrate:
- A strong sense of ownership
- The ability to balance customer care with performance delivery
- A professional and structured approach to your work
What We Offer
- £30,000 basic salary
- Car allowance
- Realistic OTE £60,000 (uncapped, performance-based)
- A role with clear ownership and accountability
- The opportunity to contribute to a growing, purpose-led business
Working Environment
- Full-time, based in our Hitchin showroom
- Combination of showroom, telephone and home-based appointments
- A fast-paced, hands-on role with responsibility for results
Apply
If you are looking for a role where you can take ownership, deliver results, and make a meaningful difference to customers’ lives, we would welcome your application.
Job Types: Full-time, Permanent
Pay: £35,000.00-£70,000.00 per year
Licence/Certification:
- Driving Licence (required)
Work Location: In person
