Salary: £31k - 35k per year
Reference: ADK-82bdd7b9
Oversee the day-to-day operations of the venue, ensuring all departments and the end-to-end flow of operations are carried out effectively, smoothly, and consistently. The role is pivotal in delivering a seamless guest experience, protecting the wedding venue's reputation, and supporting the General Manager to maximise profitability and expansion.
Operational Oversight
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Manage and coordinate day-to-day venue operations across all departments.
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Ensure effective scheduling, service flow, and operational readiness for events.
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Act as a central point of control to resolve issues quickly and maintain service standards.
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Staffing, Recruitment & Development
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Oversee recruitment, onboarding, rostering, and performance management.
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Implement training plans, coaching, and competency standards for all roles.
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Ensure policies are understood and followed, and that staff are equipped to deliver exceptional service.
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Policies, Procedures & Compliance
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Develop, implement, and maintain operational policies and procedures.
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Ensure adherence to health & safety, safeguarding where applicable, licensing requirements, and other relevant regulatory compliance.
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Conduct audits and ensure documentation is maintained and current.
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Quality Standards & Guest Satisfaction
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Maintain and monitor quality standards across guest-facing and back-of-house operations.
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Drive continuous improvements to service delivery, guest experience, and turnaround times.
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Handle operational guest feedback/escalations and ensure timely resolution.
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Budgeting, Cost Control & Revenue Support
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Own or contribute to operational budgeting and expenditure tracking.
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Implement cost control measures and monitor KPIs to improve efficiency.
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Support revenue generation initiatives in collaboration with the General Manager (e.g., upselling opportunities, operational improvements that enable higher event throughput).
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Inventory, Assets & Supply Management
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Manage inventory management, stock ordering, supplier relationships, and re-order thresholds.
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Ensure assets and consumables are controlled to reduce waste and avoid service disruption.
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Collaboration & Leadership
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Work closely with the General Manager on operational planning, expansion priorities, and profitability targets.
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Lead departmental communication and ensure alignment during pre-event planning and event execution.
- Proven experience in venue operations, hospitality operations, events operations, or similar leadership role.
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Strong people management capability: recruitment, training, and performance oversight.
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Demonstrable knowledge of operational procedures, quality assurance, and regulatory compliance within a hospitality/events environment.
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Experience with budgeting, cost control, inventory management, and KPI-driven reporting.
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Excellent organisational skills with the ability to manage multiple priorities during high-pressure event periods.
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Strong guest focus with a calm, proactive approach to problem-solving and escalation handling.
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Ability to lead cross-departmental teams and maintain consistent standards across the venue.
- Experience specifically within wedding venues, event venues, or multi-department hospitality operations.
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Experience implementing operational playbooks, SOPs, and continuous improvement initiatives.
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Familiarity with compliance requirements relevant to events and hospitality (licensing, health & safety, fire safety, food safety where applicable).
- Guest satisfaction and feedback scores
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On-time event execution and operational smoothness
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Staff retention, training completion, and performance outcomes
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Compliance audit results and incident reduction
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Budget adherence, labour/operations cost control, and waste reduction
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Inventory accuracy, stock availability, and supplier performance
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Support to revenue targets and operational improvements that increase profitability
- Role will involve active presence during event days, operational peaks, and coordination across multiple departments.
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Flexibility required to meet event schedules and ensure seamless service delivery.
- Reports to: General Manager
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Leads: Venue Operations Team and coordination across departments (as applicable)
