Team Leader – Call Centre
Are you ready to lead a dedicated team in a dynamic call centre environment? Join us at Concentrix as a Team Leader, where you’ll have the opportunity to inspire and develop a group of call centre associates while ensuring exceptional service delivery for our customers.
Job Description
As a Team Leader, you will be responsible for the day-to-day supervision of call centre associates, ensuring adherence to work and attendance policies in line with organizational and legal requirements.
Essential Functions/Core Responsibilities
Supervision and Performance Monitoring
Coaching and Development
Customer Service Excellence
Communication and Team Meetings
Stay Current on Policies and Training
Continuously update knowledge on internal processes, policies, and procedures.
Participate in required manager development training to enhance your leadership skills.
Promote Company Values
Candidate Profile
Key Skills:
Highly motivated with a passion for developing and coaching team members.
Strong ability to work under pressure and follow through on tasks to completion.
Excellent written and verbal communication skills.
Proven capability to lead teams in multitasking and prioritizing deliverables.
Experience in mentoring, coaching, and providing direction to team members.
Experience in the transport/travel industry is highly beneficial.
Willing to work a flexible schedule to meet the needs of the team.
Why Join Us?
Competitive Salary and Benefits: We offer a comprehensive compensation package along with opportunities for professional growth and development.
Dynamic Work Environment: Join a supportive team that values your input and encourages collaboration.
If you are ready to take the next step in your career and make a positive impact in a fast-paced call centre, we want to hear from you! Apply today to become a crucial part of our Concentrix family.
