Overview of the Company:
Novoferm have the privilege to be Europe’s largest system supplier of garage doors, doors, frames and door operators.
Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.
Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.
Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies.
Main purpose of the role:
The main purpose of the role is to secure ‘Preventative Maintenance’ contracts for Industrial and Automatic doors. Complete site survey’s, submit and secure quotations or tenders in accordance with the company estimating rules and in line with pricing policies and targeted timeframes. This will usually involve visiting a customer’s site to understand their requirements, devise a solution and prepare our contracts. Always providing our customers with excellent service standards and promoting BGS products.
Primary Objectives:
- Seek out and secure opportunities from various sources, including field engineer requests, existing client requests, non–contract enquiries and internal requests from our New Door Sales or Operational personnel.
- Record the opportunity in the CRM tool (Customer Relationship Management) and update CRM in real time with any progress to the opportunity
- Visit Site when necessary to gather accurate information and to discuss the customer’s requirements.
- To devise a solution which meets the clients requirements and to progress the opportunity through to a quotation in line with the agreed Estimating procedures and rules.
- Submit the quotation to the client within a pre-agreed timeframe.
- To contact the customer to ensure that the quotation meets their requirements and to convert the quotations into orders secured.
- In addition the role will require some focus on developing leads for the New Door Business (NDB) and to ensure that the door business is operating in a commercially astute manner.
Qualifications – Skills – Experience required for the role
- Self-Motivation and drive to succeed
- Excellent communication and interpersonal skills (Both internal and external)
- Commercial / business acumen
- Time management and organization
- Self-starter
- Team player
- Negotiation skills
- Proactive problem solver
- I.T Skills Inc. : Microsoft Word, Excel, Outlook & CRM.
- Driving License (required)
- Sales
Preferred experience:
- Service organization experience
- Door industry experience
- Industrial & Automatic Pedestrian Maintenance Contract Sales
Company Values
As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.
PROTECTING PEOPLE
We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.
CUSTOMER FIRST
Our customer’s success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people
MOVING FORWARD
We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.
PERFORMANCE PROMISE
We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our “can do” attitude.
TOGETHERNESS & TRUST
We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
Work Location: In person
