Job title Shop Manager – Malvern Department Shop
Hours 37.5 hours per week
Salary £28,330 – £30,154 per annum
Contract Permanent
Location 233 Worcester Road, Malvern, WR14 1SY
The role
Lead with purpose. Inspire your community. Change lives.
Are you an experienced retail leader looking for a role where your skills make a genuine difference every day? Join St Richard’s Hospice as our Shop Manager in Malvern and turn your passion for retail into vital support for people with illnesses which cannot be cured across Worcestershire.
This is far more than managing a shop. You’ll lead a thriving retail team, inspire volunteers, create an exceptional shopping experience, and maximise income that directly funds outstanding hospice care for patients and their loved ones.
As Shop Manager, you’ll have the opportunity to:
- Lead and develop a dedicated team of volunteers and an Assistant Shop Manager.
- Drive sales and achieve ambitious income targets.
- Create eye-catching window displays and inspiring shop layouts that keep customers coming back.
- Build strong relationships with customers, donors and the local community.
- Make commercial decisions that help maximise every donation and every sale.
- See the direct impact your work has on the care we provide across Worcestershire.
Every item sold helps make compassionate hospice care possible—and you’ll be at the heart of making that happen.
About you
You’ll be someone who thrives in a fast-paced retail environment and enjoys bringing out the best in others.
We’re looking for someone who has:
- Proven retail management or supervisory experience.
- Experience leading, motivating and developing a successful team.
- Strong commercial awareness with a passion for achieving sales targets.
- Excellent customer service skills and a positive, can-do attitude.
- A creative flair for visual merchandising and attractive shop displays.
- Great organisational skills and the ability to manage multiple priorities.
Retail experience is essential for the role.
Charity retail experience is desirable for the role.
What we offer
We offer a competitive salary and a wide range of benefits including;
- Fantastic team where everyone is welcomed and empowered to give their best
- Supportive management – keen to develop you
- Generous annual leave (seven weeks including bank holidays)
- Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
- Opportunities for flexible working
- Family friendly policies
- Fabulous subsidised on-site café
- Company enhanced sick pay (increased entitlement with length of service)
- Pension scheme and opportunity to continue NHS pension for clinical staff
- Free Will writing service
Find out more
If you’re an enthusiastic retail professional with a passion for people, leadership and community, we’d love to hear from you.
Join us and help transform donations into compassionate care for local families when they need it most.
If you would like to find out more information, please contact:
People Services on 01905 763963
Interview date Flexible
Job Reference 4073
We reserve the right to close this vacancy early if we receive sufficient applications for the role, therefore if you are interested, please submit your application as early as possible
Pay: £28,330.00-£30,154.00 per year
Work Location: In person
