Housing Support Officer – Refugee Services
GCS Support Services Ltd
About Us
GCS Support Services Ltd provides supported accommodation and personalised assistance to refugees as they begin rebuilding their lives. We focus on promoting independence, safety, and long‑term stability by offering practical, meaningful support tailored to each individual.
About the Role
We’re looking for a motivated and empathetic Housing Support Officer to join our team. This is a frontline role where you will work directly with residents, helping them navigate their housing needs, develop essential life skills, and progress toward greater independence.
What You’ll Be Doing
- Helping clients set achievable goals and supporting them through each stage of their journey.
- Creating, updating, and reviewing support plans and risk assessments based on individual needs.
- Building strong, professional relationships through clear, respectful communication.
- Assisting clients with day‑to‑day living tasks when required.
- Completing routine checks of properties to ensure health, safety, and quality standards are consistently met.
- Providing early support around rent issues, including budgeting advice and communication with landlords or housing providers.
- Responding to and reporting any anti‑social behaviour (ASB), ensuring safeguarding policies are followed.
- Coordinating with local services, agencies, and partners to offer well-rounded, holistic support.
- Keeping accurate records of all client interactions, progress, and key outcomes.
What We’re Looking For
- Confident verbal and written communication.
- Experience supporting refugees is helpful, though not essential — full training is provided.
- Ability to create person‑centred support or care plans.
- Basic IT skills for notes, emails, and case management.
- A full UK driving licence and access to a vehicle.
- Monday–Friday availability (no weekend or bank holiday shifts).
Why Work With Us
- Full-time, stable role with consistent hours.
- Free on‑site parking.
- Access to on‑site gym facilities.
- Complimentary gym membership.
Work Location
In person, across our supported accommodation services.
If you’re passionate about supporting vulnerable adults and want to make a real impact in your community, we’d love to receive your application for the Housing Support Officer role.
Pay: £28,000.00 per year
Work Location: In person
