Skibound Tour administrator
Skibound has been operating for over 40 years and we have a wealth of experience in organising school ski trips to destinations across Europe and North America. For winter 27/28 we have added a programme in Japan. Skibound is the trusted name in school ski. Our knowledge and expertise is bringing together the perfect school ski trip which means you can trust your students and staff in the safest hands. We pride ourselves on providing the very best resorts, accommodation options, and après ski activities while maintaining our high operational standards Our Administrators are responsible for the organisation behind the school trips and building key relations with Party Leaders.
Main responsibilities:
We are recruiting a candidate to join the operations team to assist with the operational planning and support in the delivery of an exceptional holiday and educational experience to Skibound groups. It is a varied and exciting role which requires excellent attention to detail, strong interpersonal skills and a thorough understanding of the school ski product. The role will also require the ability to deploy in other operations departments as required during summer months. Specific responsibilities include:
Resort Representative Recruitment & Operations
- Manage the recruitment, onboarding, training and ongoing support of seasonal resort representatives.
- Coordinate contracts, travel, uniforms, resort resources, expenses and operational communications.
- Act as a key point of contact for reps throughout the season, including shared out-of-hours support.
Resort & Supplier Management
- Maintain strong relationships with overseas suppliers and take ownership of designated resorts.
- Manage reservations, booking amendments, special requests and group activity planning.
- Ensure suppliers receive accurate information and deliver contracted services.
Financial & Administrative Support
- Monitor reservations, supplier payments and operational budgets.
- Process invoices, manage cost controls and provide updated pricing information to internal stakeholders.
- Track bookings, deposits and payment deadlines for current and future seasons.
Programme Development & Delivery
- Update resort content and customer information across digital platforms.
- Research new suppliers, resorts and product opportunities for future programmes.
- Travel overseas when required to support operational delivery and group departures.
What We're Looking For
- Administration experience in a fast-paced environment is desirable
- Computer literacy - including Word, Excel & Travelink (our in-house reservation system)
- Excellent organisation and planning skills, including excellent attention to detail
- A good understanding of skiing and how school ski tours are operated is desirable
Some of the benefits
- Hybrid working pattern between our office and homeworking
- Annual Bonus scheme
- Opportunities to travel overseas on familiarisation trips
- 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
- Global recognition and reward programme
- Access to extensive online learning resources
- In-house training opportunities
- Regular social events
- Various employee discounts and offers, including discounted trips with our brands
Diversity and inclusion
We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.
We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
Experience Education Student Travel Group
SkiBound is a part of the Experience Education Student Travel Group, a collective of specialist brands dedicated to delivering exceptional and memorable travel experiences for schools and groups.
Our specialist brands include TravelBound, SkiBound, World Challenge, JCA, Edwin Doran and MasterClass, and they operate across 5 unique travel categories: curriculum tours; ski trips; expeditions; UK activity centres and sports tours.
