The Vacancy
Let us tell you about the role
We’re excited to offer a new opportunity to join our Dealer Recoveries team in Cardiff. You’ll take ownership of a dedicated region and a portfolio of key dealer and broker accounts, using your judgement to manage cases effectively and make informed decisions.
In this role, you’ll deliver a professional, efficient and personable service to our dealers, helping to maximise recoveries while maintaining strong relationships. You’ll combine excellent relationship management, account management and negotiation skills to achieve the right outcomes for both our customers and the business.
What will your day look like?
Work closely with Brokers, Dealers and Field teams via phone and email to negotiate repayment of outstanding balances, helping to minimise potential losses
Build and maintain strong relationships with field teams, ensuring Account Managers are kept informed and aligned on their portfolios
Assess cases where internal collection processes have been exhausted and recommend the most appropriate next steps
Identify patterns and trends in debit activity, taking proactive action and escalating conduct concerns where necessary
Produce regular weekly and monthly MI, clearly tracking cash collected, accounts managed and overall progress
What do we expect from you
Experience in complaints handling or collections would be beneficial
Strong negotiation skills with the ability to achieve positive outcomes
Proven ability to build and manage relationships effectively
A genuine customer-first mindset, always putting the customer at the heart of what you do
Excellent communication, numerical and analytical skills
A collaborative team player, with experience working in fast-paced, evolving environments and a drive for continuous improvement
Comfortable working under pressure, able to prioritise and deliver in a high-volume environment
Resilient and adaptable, with confidence handling challenging or sensitive situations
What can you expect from us?
Hybrid working policy (2 days onsite in our central Cardiff office and 3 days at home)
Competitive salary and a great range of core benefits including; annual bonus, 10% employer contribution pension, private medical with BUPA and 38 days holiday (inc. bank holidays)
A friendly and flexible culture, the same as how we work with our customers
A growing organisation that means there’s lots of opportunities to progress
A drive for continuous improvement, which you will be empowered to get behind from day one
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note: we have a thorough screening and referencing process, which includes financial and criminal record checks
The Company
We're one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance and savings options.
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
.thePaddingIssue { padding0px} @media screen and (max-width: 576px) { .thePaddingIssue { padding0px} } .fullWidthImageLifeStyleToFixed { background: transparent !important; } .fullWidthImageLifeStyleToFixed > img { max-width: 0px!important; }
Our Benefits
Not only does MotoNovo Finance offer a competitive remuneration package, we also offer one of the best benefits packages in Wales. Inclusive of our healthcare cover, pension schemes, and our employee assistance programmes, we have also installed a staff bar, game machines, and a pool table.
When you choose to build your career with MotoNovo Finance, we choose to invest in you.
.rotateDown { -webkit-transform: rotate(90deg) !important; -moz-transform: rotate(90deg) !important; -o-transform: rotate(90deg !important); -ms-transform: rotate(90deg) !important; transform: rotate(90deg) !important; } .rotateBack { -webkit-transform: rotate(0deg) !important; -moz-transform: rotate(0deg) !important; -o-transform: rotate(0deg) !important; -ms-transform: rotate(0deg) !important; transform: rotate(0deg) !important; }
Click to see full list of benefits
Hybrid Working
Your Company Benefits Aviva Digital GP
Bus And Tram Benefit
Employee Assistance Programme
Eyecare Voucher & Display Screens/Desk
Set-Up
Flu Jab Vouchers
Group Income Protection
Life Assurance
Metrolink Annual Pass & Clipper Ticket
Microsoft Discounts
Private Medical Insurance
Shopping Discounts
Toothfairy
Your Workplace Pension
Benefits You Can Choose
Critical Illness
Cycle To Work
Dental Insurance
Give As You Earn
Government Tax-Free Childcare Scheme
Octopus Electric Vehicles
Save Our Planet
Season Ticket Loan
Spouse Or Partner Life Assurance
Technology
Wearable Technology
Wellbeing App
Will Writing
Documents
'+element[1]+' - Download');}) docsLoaded = true; } else if(!docsLoaded){ $("#documents").removeClass("DynamicLinks"); $("#documents").addClass("d-none"); $("a[href='#documents']").parent().remove(); } });
