Customer Service Advisor - Gateshead
The rewards
- Immediate start
- Weekly pay
- A chance for extension or temp to perm
- Easy location via public transport links
Hours
- Be fully flexible between the hours of 8am - 7pm Mon - Sun (5 day working week)
The role of Customer Service Advisor:
- Respond to customer queries promptly and professionally through various communication channels.
- Provide accurate information about products and services to customers.
- Handle customer complaints and ensure effective resolution to maintain satisfaction.
- Update and maintain customer records in the system with attention to detail.
- Collaborate with other departments to ensure seamless customer service delivery.
- Monitor and follow up on pending customer issues to ensure timely resolution.
- Adhere to company policies and procedures while addressing customer concerns.
- Contribute to improving customer service processes by providing constructive feedback.
The ideal Customer Service Advisor:
- Previous experience in a customer-facing role.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Basic computer literacy to manage customer records and communication tools effectively.
- An organised and detail-oriented approach to work tasks.
This is a temporary role in Gateshead requiring a proactive individual with excellent communication skills, playing a key role in providing exceptional customer support while handling queries and resolving concerns efficiently.
The hiring organisation is a well-regarded business, known for its commitment to providing excellent service to its customers.
As a medium-sized company, it offers an engaging and professional work environment with a focus on customer satisfaction.
