At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
The Referral to Treatment (RTT) Team Supervisor is responsible for overseeing the RTT team, ensuring compliance with NHS guidelines and organisational standards for managing patient referrals and treatment timelines. The role involves supervising daily operations, monitoring performance, implementing process improvements, and ensuring patients receive timely and efficient care. The RTT Team Supervisor will collaborate with healthcare professionals, administrative staff, and management to optimise patient pathways and meet regulatory targets.
- Supervise and lead the RTT team, ensuring adherence to NHS RTT guidelines and internal policies.
- Oversee the referral and treatment processes, ensuring patients receive care within the 18-week pathway.
- Monitor team performance, identify training needs, and provide ongoing support and development.
- Ensure accurate recording and reporting of RTT data, maintaining compliance with regulatory requirements.
- Collaborate with clinicians, administrators, and managers to optimize patient flow and reduce waiting times.
- Address and resolve escalations related to patient referrals, ensuring high levels of patient satisfaction.
- Implement process improvements to enhance efficiency and effectiveness in referral management.
- Prepare reports and data analysis to support decision-making and performance monitoring.
- Ensure effective communication within the team and across departments.
- Facilitate the daily management and supervision of staff, ensuring rotas are covered and work flows are maintained.
- Involvement in recruitment and induction, personal development plans, mentoring, performance management, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
- Supervise and lead the RTT team, ensuring adherence to NHS RTT guidelines and internal policies.
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
