Head of Commercial
Contract: Government
Location: London, E14 9SH - hybrid
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Head of Commercial to lead the commercial performance and management of a large, complex TFM contract.
This role will be responsible for ensuring strong contract delivery aligned to agreed budgets, while optimising financial, legal, and commercial outcomes across the full scope of services.
Job Description
We are looking for a commercially astute leader who can oversee a £250m contract covering Capital Projects, Hard FM, and Soft FM services, driving continuous improvement, managing risk effectively, and building strong client relationships to ensure successful and aligned contract delivery.
Key Responsibilities
- Drive strong commercial contract performance to deliver against agreed budgets
- Manage and optimise the legal and commercial aspects of the ISS contract
- Identify and mitigate commercial and contractual risks
- Lead the onboarding of new business opportunities in a commercially sound manner
- Oversee contract variations, amendments, and SLA improvements
- Maintain and manage risk registers, ensuring effective identification and mitigation
- Act as the primary commercial interface with the client, managing relationships and resolving issues
- Lead and develop a large commercial team responsible for overall contract performance
Professional and Personal Competencies/Qualifications
- Proven commercial leadership experience managing complex contracts valued at £50m+
- Degree qualified (or equivalent) in Quantity Surveying or a related discipline
- Strong expertise in NEC contracts, including governance, risk allocation, pricing models, and strategy
- Experience managing claims, disputes, negotiations, and performance-related contractual matters
- Demonstrated ability to align commercial strategy with operational delivery
- Strong stakeholder management and relationship-building skills at senior level
- Commercially driven, results-focused, and highly motivated
- Excellent communication, negotiation, and influencing skills
- Full UK driving licence required with willingness to travel 2-3 times per week (car/car allowance provided)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
