Role Description below, before applying please read:
-Previous experience supervising in a cafe, bakery or similar hospitality role is essential. Please do not speculatively apply as your application will not be accepted. Thank you in advance.
-Applicant needs to be able to work a minimum of 30 hours per week
-Applicant must be able to travel and work at any current and future sites (within reason)
Supervisor – Role Profile, Expectations & Leadership Principles
About the Role
As a Supervisor, you are a key member of the leadership team and play an important role in the success
of our business. This role is about much more than opening and closing shifts or completing daily tasks.
It is about taking ownership, leading by example, supporting others, and helping create an
environment where our people, customers, and standards can thrive.
Our Supervisors are expected to think ahead, solve problems proactively, and contribute positively to
the performance and culture of all sites.
You are not simply responsible for your shift or your primary location – you are part of one leadership
team, working together towards one shared goal: delivering excellent customer experiences and
maintaining high standards across the entire business.
Our Leadership Principles
As a Supervisor, we expect you to:
Lead by example and set the standard for professionalism and attitude.
Think ahead and solve problems proactively.
Take ownership and demonstrate accountability.
Support and develop your colleagues.
Communicate openly and consistently.
Work collaboratively and contribute to a "one team" culture across all sites.
Maintain high standards and take pride in the success of the business as a whole.
Show initiative and continuously look for opportunities to improve.
Key Responsibilities & Expectations
1. Leadership & Team Support
Supervisors are expected to create a positive and productive working environment and support team
members to perform at their best.
Responsibilities
Lead by example through professionalism, reliability, and a positive attitude.
Support, motivate, and develop team members.
Build positive working relationships and encourage teamwork.
Promote accountability and high standards.
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Support managers in implementing business objectives and improvements.
Be approachable, reliable, and solution-focused.
Help create an environment where colleagues feel supported, valued, and confident.
What Success Looks Like
Team members feel supported and understand expectations.
Standards are maintained consistently.
Problems are addressed proactively and professionally.
The team works positively and collaboratively.
2. Shift Operations & Service Flow
Supervisors are responsible for the overall flow and efficiency of service. They should maintain constant
awareness of what is happening around them and think one step ahead to prevent issues before they
affect customers or the team.
Responsibilities
Take ownership of the day-to-day running of shifts.
Monitor service flow, customer queues, and wait times.
Plan ahead and anticipate periods of increased demand.
Identify and resolve potential bottlenecks before they become operational issues.
Delegate tasks effectively and ensure priorities are clear.
Reposition team members where necessary to support service.
Support the team during busy periods and lead from the front.
Ensure stock, products, and equipment are prepared ahead of demand.
Conduct regular customer check-backs and actively engage with customers.
Respond quickly and professionally to customer concerns.
Ensure the site remains organised, stocked, clean, and presentable throughout service.
Complete opening, handover, and closing procedures correctly.
What Success Looks Like
Service runs smoothly and efficiently.
Customers feel looked after and receive a consistently positive experience.
Problems are anticipated and resolved before they escalate.
The team remains organised, focused, and productive.
The Supervisor is calm, proactive, and always aware of the bigger picture.
3. Stock Management
Supervisors are responsible for maintaining appropriate stock levels and supporting effective stock
control procedures.
Responsibilities
Complete a full stock check every Monday.
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Monitor stock levels throughout the week.
Place orders when required to maintain appropriate stock levels.
Ensure stock is rotated and stored correctly.
Identify and report shortages or supply issues promptly.
Help minimise waste through effective stock management and planning.
What Success Looks Like
Products remain consistently available.
Stock ordering is proactive rather than reactive.
Waste is controlled and reduced where possible.
4. Health, Safety & Food Hygiene
Supervisors are responsible for maintaining a safe, compliant, and well-presented environment for both
customers and colleagues.
Responsibilities
Ensure food hygiene standards are maintained at all times.
Promote and uphold safe working practices.
Monitor cleanliness throughout the site.
Ensure cleaning schedules and procedures are completed.
Carry out regular checks to identify hazards or maintenance concerns.
Report issues promptly and take appropriate action where necessary.
Support compliance with all company health and safety procedures.
What Success Looks Like
Sites remain clean, safe, and organised.
Food hygiene standards are consistently maintained.
Risks are identified and addressed proactively.
5. Communication & Multi-Site Collaboration
Our Supervisors are one leadership team. We do not operate as individual sites working independently
of one another. Supporting the wider business and maintaining consistency across locations is an
essential part of this role.
Responsibilities
Communicate effectively and proactively with managers and fellow supervisors.
Share information, updates, and operational concerns promptly.
Participate positively in leadership discussions and meetings.
Support consistency in standards, procedures, and customer experience across all locations.
Be willing to assist and support other sites when operationally required.
Ensure key information is communicated during handovers and shift changes.
Contribute to a culture of openness, teamwork, and mutual support.
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Non-Negotiable Expectations
Support the wider business and all locations when required.
Work collaboratively as part of one leadership team.
Maintain a "one business, one team" approach.
Share knowledge, ideas, and information openly.
Avoid behaviours that create divisions, cliques, or an "us versus them" culture between locations.
What Success Looks Like
All sites operate to consistent standards.
Information is shared accurately and promptly.
Supervisors work together to solve problems and support one another.
A positive and collaborative culture is maintained across the business.
Business Development & Continuous Improvement
We value initiative and encourage Supervisors to contribute ideas that improve our customer
experience and support business growth.
Responsibilities
Suggest ideas for seasonal drinks, specials, and promotions.
Identify opportunities to improve customer experience.
Contribute ideas to improve efficiency and operational standards.
Demonstrate initiative and take ownership of opportunities for improvement.
What Success Looks Like Overall
A successful Supervisor:
Leads by example and takes ownership.
Thinks ahead and acts proactively.
Runs organised, efficient, and well-planned shifts.
Supports and develops colleagues.
Maintains high standards of cleanliness, safety, and service.
Communicates effectively and contributes positively to the leadership team.
Supports all sites and promotes a "one business, one team" culture.
Takes pride in the success and reputation of the business as a whole.
Supervisors are expected to demonstrate flexibility, accountability, and a willingness to support the
evolving needs of the business. This role profile outlines the key responsibilities and expectations of the
position and may be reviewed and amended in line with operational requirements.
Pay: £14.05 per hour
Work Location: In person
