Job Overview
We are seeking a detail-oriented Customer Service & Operations Assistant to join our team on a fixed-term basis to cover maternity leave.
The ideal candidate will bring strong communication skills, good IT literacy with fast typing skills and a proactive attitude to ensure smooth daily operations and exceptional service delivery. If you thrive in a fast paced dynamic environment and are passionate about helping others, this position is perfect for you!
Main responsibilities:
- Responding to customer emails, website queries and TikTok Shop customer messages
- Helping customers with orders, returns, delivery issues and general product questions
- Keeping the tone friendly, helpful and on-brand
- Moving orders through the system and helping with shipping systems where needed
- Supporting Shopify, PayPal and other customer/order systems
- Acting as a point of contact for wholesale orders and helping make sure they are processed smoothly
- Helping organise wholesale stock, packing wholesale orders and checking they are dispatched correctly
- Supporting the warehouse team during busy periods, including picking, packing, returns and product checks
- Updating Google Sheets trackers and helping keep weekly tasks organised
- Working closely with the team to make sure customer service, orders and daily operations run smoothly
This is a varied role in a small, fast-paced beauty business. The right person needs to be confident with customers, organised, happy to get stuck in, and comfortable switching between office-based customer service and hands-on operational support when needed.
Contract length is a minimum of 39 weeks and has potention to be extended beyond that.
Pay: £25,600.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
