Job Overview
The Guest Service Agent plays a key role in delivering a friendly, efficient, and memorable experience for all guests at Aloft by Marriott. This position is primarily based on Reception, acting as the first point of contact for guests, while also supporting the F&B operation as required to ensure smooth daily hotel operations.
The successful candidate will be passionate about hospitality, have a positive and proactive attitude, and be always committed to upholding Marriott brand standards.
What will I be doing?
As Guest Service Agent, you will:
· Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
· Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
· Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
· Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
· Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
· Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
· Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
· Assist guests during breakfast to ensure they receive the brand standard Hamptonality breakfast.
· Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
What are we looking for?
To successfully fill this role, you should demonstrate the following:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
- Experience within the hotel or hospitality industry.
- Resilient, adaptable, and able to remain calm under pressure in a fast-paced environment.
- Impeccable grooming and professional presentation.
- Flexibility to support the operation across various shifts, including weekends and holidays.
Job Type: Full-time
Work Location: In person
