The Abbotsford Hotel is a long-standing boutique hotel in Ayr combining historic charm with modern hospitality following a recent remodel. Part of Southern Ayr Ltd, we pride ourselves on delivering exceptional guest experiences across our bedrooms, vibrant restaurant and bar, and event spaces, while maintaining a warm, welcoming atmosphere for visitors and locals alike.
Job Overview
We are seeking an experienced and dynamic General Manager to lead our team and oversee all aspects of operations. This is a hands-on leadership role, ideal for a passionate hospitality professional who thrives in a busy, guest-centric environment and has a proven track record in hotel or hospitality management.
Key Responsibilities
- Provide overall leadership and operational oversight of the hotel, including front of house, housekeeping, food & beverage, reservations and events.
- Develop and implement strategies to drive guest satisfaction, revenue, and profitability.
- Collaborate with our People Team to recruit, train, mentor and motivate a high-performing team, fostering a positive culture which aligns with Our Why and Values.
- Oversee financial planning, budgeting, and cost control to achieve business targets and operational goals.
- Ensure high standards of service quality, cleanliness, health & safety, and regulatory compliance.
- Act as the public face of the hotel, responding to guest feedback and building relationships with clients and partners.
- Collaborate with the ownership on marketing, promotions and strategic growth initiatives.
About You
- Proven experience in a senior hospitality or hotel management role.
- Strong leadership, communication and organisational skills.
- Commercially astute with the ability to manage budgets and performance indicators.
- Excellent customer service ethos and ability to resolve guest issues effectively.
- Ability to work flexible hours as required in a hospitality environment.
- Knowledge of human resources practices related to recruitment, training, and employee relations.
- Proficiency in using hotel management software and technology systems is preferred.
Experience Requirements
- A minimum of 5 years' experience in a hotel or hospitality environment
- A minimum of 2 years in a managerial or supervisory role
- A strong understanding of restaurant, bar and hotel operations
- Personal license holder
- Strong communication, interpersonal and organisational skills
What matters to us
We hire for attitude as much as experience. You’ll fit in well if you:
Treat others with respect and kindness, whether it’s guests or teammates.
Take accountability for your role and the experience you help create.
Enjoy being part of a team and bring strong team spirit.
Take pride in delivering great service and the small details that make a difference
Stay calm and positive in a busy environment.
Benefits
- Opportunity to shape and grow an independent hospitality business
- Leadership and development opportunities
- Staff discounts
- Potential performance-based incentives
If you are passionate about the hospitality industry and have the skills necessary to excel in this role, we would love to hear from you. Join our team as a General Manager and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Work Location: In person
