Job Introduction
DBS Level: Standard
Driving: Full UK driving licence & own vehicle essential
About the Role
We’re looking for an experienced Senior Projects Manager to lead performance, compliance and delivery across our Repairs and Minor Works service.
You’ll ensure high‑quality, consistent service delivery, with a strong focus on Awaab’s Law, HHSRS compliance, risk management and resident outcomes. Leading a multidisciplinary team, you’ll drive performance, manage risks and embed a culture of accountability and continuous improvement.
This role is ideal for a strong operational leader with experience in repairs, housing or property services, confident working in a regulated, fast‑paced environment.
Key Responsibilities
Service Delivery & Performance
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Lead disrepair, damp & mould, HHSRS and adaptations services, ensuring high-quality case management and delivery
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Oversee minor works, inspections and remedial works to meet time, cost and quality targets
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Manage complex, high-risk and escalated cases
Compliance & Assurance
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Ensure full compliance with Awaab’s Law, HHSRS and statutory requirements
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Monitor performance, audits and reporting to meet regulatory standards
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Provide assurance on service quality, governance and risk management
Contractor & Performance Management
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Manage contractor performance against SLAs, KPIs and compliance standards
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Lead performance reviews and drive continuous improvement
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Use data and insight to improve service outcomes
Leadership & Team Management
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Lead and develop teams including delivery managers, team leaders and coordinators
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Set clear direction, manage performance and build a high-performing, accountable culture
Stakeholder & Customer Focus
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Build strong relationships across internal teams and external partners
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Embed a customer-first approach, improving satisfaction and reducing complaints
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Drive learning from complaints, escalations and service reviews
More About You
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Educated to GCSE level (or equivalent), including Maths and English
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Relevant experience in operational delivery, compliance or performance management
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Strong knowledge of repairs, housing legislation, HHSRS and Awaab’s Law
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Experience managing disrepair, damp & mould or similar services in social housing
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Proven experience leading teams and managing contractors
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Strong understanding of contract performance, KPIs and service delivery
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Experience in risk management, governance and regulatory compliance
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Strong data analysis and reporting capability
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Excellent communication and stakeholder management skills
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Full UK driving licence & own vehicle essential
Key Capabilities
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Ability to set direction, drive standards and hold teams to account
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Strategic mindset with a focus on sustainable service improvement
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Strong collaborator across operational and technical teams
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Resilient leader, able to manage complex, high-pressure environments
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Results-driven, with a track record of delivering measurable outcomes
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing Us Is Easy
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
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25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
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Up to 8% contributory pension
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A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
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Access to a wide range of staff discounts
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Investment in your learning and development.
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We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected].
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Becci Zapala is managing this vacancy – [email protected]
