Key Responsibilities
Act as a primary point of contact for customer service and technical enquiries.
Create and manage service cases in line with company procedures.
Keep customers informed on the progress of service requests.
Liaise with internal departments to resolve customer enquiries efficiently.
Build strong customer relationships through professional and proactive communication.
Support customer queries received from the Sales Team and other departments.
Issue customer satisfaction surveys and maintain survey records.
Raise quotations for labour, parts and service contracts.
Process parts requests following engineer interventions.
Monitor service contract renewals and issue renewal quotations.
Validate and record customer purchase orders.
Maintain accurate customer service records, including engineer reports.
Prepare invoice acknowledgements, raise invoices within agreed timescales and resolve invoice queries.
