TrailSurge is a growing online retailer of electric bikes, electric scooters, outdoor leisure products and accessories. We are looking for a friendly, confident and organised Customer Service & Sales Assistant to join our small team.
This role is ideal for someone starting their career, including a school leaver or someone looking for their first role in customer service, sales or e-commerce. Experience is helpful but not essential — we will provide training. What matters most is that you are switched on, reliable, confident with computers and able to learn quickly.
The role
You will be one of the main points of contact for our customers. Your day may involve answering calls, replying to emails and WhatsApp messages, helping customers choose products, giving order updates, speaking with couriers and assisting with after-sales enquiries.
Main responsibilities
- Answer incoming customer calls professionally and confidently.
- Reply to emails, WhatsApp messages and website enquiries.
- Help customers with products, stock, deliveries, collections and pricing.
- Follow up genuine sales enquiries and help convert them into orders.
- Provide order updates and communicate with couriers, suppliers and the team.
- Assist with returns, warranty enquiries, faults and delivery issues.
- Keep clear notes and customer records up to date.
- Use Shopify, email, WhatsApp Business, courier portals and other online systems.
- Learn product information, company procedures and systems quickly.
- Escalate more complex issues when needed.
What we’re looking for
- Friendly, professional and confident when speaking with people.
- Strong written English, spelling and grammar.
- Comfortable answering phones and dealing with customers directly.
- Very confident using a computer, email, internet browsers and messaging apps.
- Able to pick up new systems and processes quickly without needing repeated instruction.
- Organised, reliable and good at following procedures.
- Calm under pressure, including when dealing with unhappy customers.
- Willing to learn about our products and take responsibility for your work.
- Able to work independently, while knowing when to ask for help.
Customer service, retail, hospitality, administration, call handling or sales experience is useful, but not essential.
What we offer
- Initially 30 hours per week, with potential for more hours after probation.
- Full training and support.
- A varied role with real responsibility from day one.
- Experience across customer service, sales, e-commerce and operations.
- Progression opportunities as TrailSurge grows.
- Staff discount on eligible products.
Pay: £10.00-£15.00 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
