Overview
The Receptionist / Office Manager plays a central role in the smooth running of the firm. As the first point of contact for clients and visitors, they are responsible for delivering a warm and professional front-of-house experience, while also overseeing the day-to-day organisation, upkeep and compliance of the office.
This is a varied, hands-on role combining client-facing reception duties with wider office management responsibility and ownership.
Key Responsibilities
Front of House & Client Experience
- Welcome clients and visitors warmly and ensure they feel comfortable and well looked after
- Offer refreshments and prepare meeting rooms for client appointments
- Manage the reception area to ensure it is always clean, tidy and welcoming
- Answer and direct calls professionally, handling queries in a helpful and approachable way
- Support with client onboarding, including photocopying ID and assisting with paperwork
Client Enquiries & Support
Alongside the Client Services Team:
- Handle initial enquiries from prospective clients and capture key information
- Pass quote requests and new enquiries to the client services team promptly
- Support smooth communication between clients and internal teams
Office Management & Facilities
- Take responsibility for the day-to-day running of the office buildings and facilities, ensuring everything operates smoothly and efficiently
- Keep the office environments clean, organised and presentable at all times
- Arrange cover for the office cleaner where required
- Order and manage stationery and office supplies
- Book engineers and coordinate routine maintenance and repairs for the offices
- Act as the main point of contact for any office-related issues, seeing them through to resolution
Health, Safety & Compliance
- Take ownership of health and safety across the offices
- Carry out and maintain risk assessments and ensure compliance with legal obligations
- Conduct regular checks of equipment and facilities to ensure the offices remain safe and compliant
- Report and follow up on any issues relating to health, safety or maintenance
Coordination & Support
- Support meeting room diary coordination, meeting scheduling and room management
- Provide cover and support across both Chester and Hoole offices where required
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- On-site gym
- Profit sharing
- Sick pay
Work Location: In person
