Job Title: Rental Operations Supervisor
Location: Rossmore Road East, Ellesmere Port, Cheshire, CH65 3DD
Job Type: Full-time, Permanent
Salary: Competitive (dependent on experience)
Company: Addhire Self Drive Ltd
About Us
Addhire Self Drive Ltd is a well-established, family-run vehicle rental business founded in 1985. Based in Ellesmere Port, we serve customers across the Wirral, Cheshire, and surrounding areas.
We operate a fleet of cars, vans, minibuses, and campervans, and pride ourselves on delivering a reliable, friendly, and personal service.
The Role
We are looking for a confident and hands-on Rental Operations Supervisor to take responsibility for the day-to-day running of our rental desk and fleet operations.
This is a key role within the business where you’ll oversee daily activity, support a small team, and ensure everything runs smoothly—from bookings and customer service to vehicle availability and issue resolution.
Key Responsibilities
Daily Operations
- Take ownership of the day-to-day running of the rental desk
- Manage bookings, walk-ins, and customer enquiries efficiently
- Ensure smooth vehicle scheduling, availability, and turnaround
- Make on-the-spot decisions to resolve operational issues
Customer Service
- Deliver a high-quality customer experience from enquiry to vehicle return
- Handle customer queries, complaints, and rental issues confidently
- Manage damage reports, insurance claims, and breakdown situations
Team Supervision
- Supervise and support a small team of rental staff and valeters
- Allocate daily tasks and ensure work is completed to a high standard
- Lead by example with a proactive, hands-on approach
Fleet Coordination
- Oversee vehicle preparation, cleaning, and readiness for hire
- Coordinate servicing, MOTs, repairs, and compliance checks
- Liaise with garages and suppliers to maintain fleet reliability
Administration & Compliance
- Ensure all rental documentation, payments, and records are accurate
- Maintain driver checks, insurance records, and vehicle inspections
- Support the Directors with general operational reporting
What We’re Looking For
- Previous experience in vehicle rental, fleet, or automotive environment (preferred)
- Strong organisational skills and attention to detail
- Confident decision-maker with a hands-on approach
- Excellent customer service and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- IT literate (Microsoft Office; Prohire desirable)
- Full UK Driving Licence (essential)
Desirable
- Local knowledge (Wirral, Chester, Ellesmere Port)
- Experience with campervan or leisure hire
- Some sales or business development experience
Working Hours
- Monday to Friday: 8:00 AM – 5:30 PM
- Saturday: 8:00 AM – 12:00 PM (rota basis, every other weekend)
- Flexibility required during busy periods
What We Offer
- Stable, friendly family-run business
- Staff discount on vehicle hire
- Pension scheme
How to Apply
Please send your CV and a short cover letter to [email protected] with the subject line:
“Rental Operations Supervisor Application – [Your Name]”
Pay: From £29,000.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
