Job Title Head of Housing Performance and Insight
Post Number 014552
Weekly Working Hours 37
Salary Range £56,232 to £59,377pa pro rata for hours worked plus Market Forces Supplement of £5766.20
Type of Contract Permanent
Location Stevenage
About the role
This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council.
We're on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities.
As our new Head of Housing Performance and Insight, you'll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence.
If you're a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.
What you'll be doing
As a key member of the Housing Leadership Team, you will:
- Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
- Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
- Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
- Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
- Champion a culture of continuous improvement, innovation and customer-focused service design
- Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight
About you
We're looking for an inspiring leader who can combine strategic thinking with operational delivery.
You will bring:
- Significant experience in housing performance, service transformation, regulatory compliance or business improvement.
- A track record of leading change and delivering measurable improvements in complex service environments.
- Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels.
- Experience working collaboratively with residents, councillors, regulators and partner organisations
- A passion for public service and a commitment to delivering excellent outcomes for local communities
Our benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Flexible working: Available upon request, subject to operational requirements.
- Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
- Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
- Training: An extensive range of learning and development opportunities
- Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
- Travel: Season ticket loans and discounts for public transport
- Cycling: Cycle to Work scheme
- Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
- Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
- Wellbeing: Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
How to apply
For an informal discussion about this role please contact:
Kerry Clifford -Director of Housing & Neighborhoods
01438 242242
[email protected]
Closing date for receipt of applications: 15 July 2026
Interviews will be held week commencing: 23 July 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council
Stevenage Borough Council is committed to Equal Opportunities for All.
