GTR are recruiting a Delay Attribution Assistant based out of our Rail Operating Centre in Three Bridges
This is a great opportunity for an individual with a proven track record to work for one of the country's busiest and award-winning rail companies.
Please note: the role requires working Early (0600-1400) and Late shifts (1400-2200) including weekends and bank holidays.
Job purpose
To ensure the correct investigation, attribution and reporting of train running delay information.
Key success criteria
- Ensure the prime cause of all incidents are correctly described and coded so that no incidents go un investigated
- Ensure all information fields within an incident are correct and displaying all information
- Adhere to contractual and internal timescales of attribution
- Ensure that the correct responsible manager is allocated to each incident based on prime cause
- Identifying patterns and trends and sharing these with the wider function.
Results area
- Adhere to the Delay Attribution Principle and Rules (DAPR)
- Follow the correct attribution processes within the GTR Internal Attribution Policy
- Communicate effectively with internal and external stakeholders
- Obtain reports to assist with incident investigations.
What we can offer you
- Final salary pension
- 25 days holiday plus bank holidays
- Health Care
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- Discounted Oyster Card
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
- StarHub – our great benefits package which, for example, includes discounts with many retailers.
Please open the attached job description for more information.
