About the Role
Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service coordination sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Booking Services Manager to oversee daily booking operations, coordinate support teams, and ensure a smooth and professional customer experience.
Why Join Us?
Career Growth Opportunity
Develop your management career within a professional UK-based bookings and reservations services company.
Competitive Compensation
Receive a realistic and competitive annual salary aligned with mid-level booking services management roles in Birmingham.
Professional Service Environment
Work in a structured setting that values accuracy, communication, organisation, and customer satisfaction.
Meaningful Business Impact
Help improve booking efficiency, strengthen service quality, and support continued business growth.
Key Responsibilities
- Manage daily booking services, reservations support, and customer service workflows
- Coordinate customer enquiries, booking updates, cancellations, and service requests
- Support reservations staff, service teams, and administrative workflows
- Monitor booking accuracy, response times, customer feedback, and service quality
- Liaise with clients, suppliers, partners, and internal departments
- Prepare reports, schedules, service updates, and process improvement recommendations
- Ensure booking activities follow company policies, service standards, and customer requirements
What We Are Looking For
Experience
- Experience in booking services, reservations, customer service, hospitality, travel support, or service coordination
- Previous team coordination or supervisory experience is preferred
- Experience working with booking systems, customer enquiries, or service reporting is an advantage
Skills
- Booking services management
- Reservations and customer service coordination
- Team supervision and workflow planning
- Reporting, scheduling, and documentation
- Customer experience and issue resolution
- Strong communication, organisation, and attention to detail
Education
- Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Communications, or a related field is preferred
- Professional certifications in customer service, hospitality, service management, or operations are an advantage
Pay: £40,000.00-£55,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee mentoring programme
- Health & wellbeing programme
- Language training provided
Work Location: In person
