Customer Service Coordinator - Boston Seeds Ltd
Full-Time, Permanent, 37.5 hours per week, based at Kirton, Boston, Lincs.
£26,000-28,000 per annum, plus discretionary bonus scheme.
25 days holiday, plus bank holiday, plus 1 additional day for each full completed year of service, up to a maximum of 30 days.
Up to 7% matched employer pension contributions.
Free annual health checks.
Job Summary
Boston Seeds seek to appoint a confident and outgoing Customer Service Coordinator to join our dynamic team. This is a varied, customer-focused role to ensure every customer receives a positive experience from placing their order through to receiving their delivery. This position requires excellent customer service skills and a professional, friendly telephone manner.
Responsibilities
- Responding to customer enquiries by telephone, email and in person
- Providing accurate advice and information on orders, deliveries and availability
- Processing and managing customer orders and amendments
- Handling customer complaints and resolving issues quickly and professionally
- Liaising with the warehouse, dispatch and operations teams to ensure customer orders are fulfilled correctly and on time
- Supporting the wider office and operations team with general administrative duties when required
- Helping to maintain Boston Seeds high standards of customer satisfaction and online reviews
Experience
- Previous experience in a sales or customer service role is preferred.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) .
- Conscientious in problem-solving with strong attention to detail.
- Ability to work effectively both independently and as part of a team.
Boston Seeds is a dynamic and growing business, with a reputation locally for being a great place to work. Our dedicated team work hard together to deliver for our customers every day, in a supportive and friendly environment. We look forward to receiving your application.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
