About Us
Cura Homecare is a domiciliary care provider supporting adults to live safely and independently in their own homes. We're a friendly, close-knit team who take real pride in the quality of care we deliver — and we're looking for a Care Coordinator who shares that commitment.
About the Role
This is a hands-on, varied role combining office-based coordination with time out in the field. You'll be the day-to-day link between our clients, Care Workers and management — making sure care is scheduled safely, delivered to a high standard, and properly recorded, while directly supporting and supervising Care Workers in clients' homes.
You'll report to the Registered Manager and play a central role in keeping our service running smoothly, safely and inspection-ready as we grow.
Key Responsibilities
Scheduling and care coordination
- Coordinate day-to-day rotas, visit changes, staff availability, sickness and holiday cover to ensure safe, consistent care
- Turn newly accepted care packages into accurate schedules and clear instructions for Care Workers
- Monitor for late, missed or short visits and follow up promptly
- Maintain accurate records on our care management system, including care notes, visit records, tasks and alerts
- May have to cover visits occasionally
Quality and field supervision
- Carry out quality assurance visits, spot checks and support visits to observe care delivery and provide constructive feedback to Care Workers
- Complete carer introductions when a Care Worker is matched with a new client
- Support Care Workers to understand and follow care plans, medication prompts, moving and handling instructions and reporting requirements
- Identify training needs, competency gaps or conduct concerns and escalate to the Registered Manager
Client and family experience
- Build professional, positive relationships with clients and families
- Respond to client and family queries, escalating anything requiring management input
- Feed back observations from visits and reviews to help keep care responsive to each client's needs
Safeguarding, medication and risk
- Support or complete medication competency observations and ensure accurate records
- Escalate medication errors, missed care, safeguarding concerns or unsafe practice the same day, in line with company procedures
- Support follow-up actions after incidents, complaints or quality concerns
Compliance and administration
- Keep documentation accurate, complete and inspection-ready in line with CQC requirements
- Support recruitment administration, onboarding, references, DBS and right-to-work checks where required
- Contribute to audits, inspections and quality improvement actions
What We're Looking For
Essential
- Experience in domiciliary care, community care, supported living or a similar care setting
- Confidence observing care practice, identifying concerns and supporting Care Workers to improve
- Strong organisational skills and the ability to manage rotas, scheduling changes and competing priorities calmly
- Clear, professional communication with clients, families, staff and management
- Understanding of the importance of prompt safeguarding, medication and risk escalation
- Full UK driving licence and access to a reliable vehicle
Desirable
- Experience in a senior care, coordinator, field supervisor or quality assurance role
- Experience using a digital care management system (e.g. Birdie)
- Experience supporting CQC inspections, audits or quality improvement plans
What We Offer
- Supportive, close-knit team environment
- Ongoing training and development
- Mileage allowance
- Opportunity to shape a growing service
Recruitment Checks
All appointments are subject to satisfactory references, right to work checks, an enhanced DBS check, and verification of qualifications and training records.
To apply, please submit your CV along with a short covering note outlining your relevant experience.
Job Type: Full-time
Pay: £29,000.00-£31,000.00 per year
Benefits:
- Company events
- Employee discount
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
