Job Overview
An opportunity has arisen at Shires Health Care to join our busy administration team. The successful candidate will be accountable for typing and managing electronic referrals, maintaining secure communications via NHS email, and liaising professionally with external agencies, hospitals, and community services on matters relating to patient information and referrals.
This position demands consistently high levels of accuracy and outstanding telephone communication abilities. Applicants must be able to prioritise and coordinate tasks efficiently within a fast-paced environment. Prior experience with SystmOne and the Electronic Referral Service (ERS) will be considered advantageous, as will familiarity with medical terminology; however training will be offered to the most suitable candidate as required.
The role comprises 22 working hours per week, allocated as follows: Monday from 09:00 to 15:00; Thursday from 08:30 to 17:30 (including a one-hour lunch break); and Friday from 09:00 to 18:00 (including a one-hour lunch break).
Job Description & Person Specification
Main duties and responsibilities:-
- Typing and processing of hospital referrals using the electronic referral service.
- Sending referrals securely via NHS email.
- Liaise with external agencies, hospitals, and community services regarding patient referrals and information requests.
- Dealing with patient enquiries both by telephone and in person, professionally and confidentially.
- Discretion and understanding of confidentiality and data protection legislation.
- Maintain and update patient records accurately and confidentially in line with GDPR and NHS guidelines,
Person specification
- The ability to prioritise your daily workload to ensure all tasks are completed promptly
- Ensure confidentiality and data protection policies are always strictly adhered to.
- Strong communications skills, both written and verbal, with a professional telephone manner.
- Be able to work as part of a team.
Benefits :
- 5 weeks annual leave plus bank holiday (pro rata if less than full time).
- Salary - £13.52 per hour.
- Free onsite parking
- NHS Pension Scheme
About Us
Shires Health Care is a friendly well established practice with 16,000 patients covering 2 sites, in Shirebrook and Church Warsop. We are committed to delivering high-quality patient-centred primary care to our diverse community. Our dedicated team of GP's, nurses and support staff work collaboratively to provide comprehensive healthcare services. The team are committed to working together in a happy, supportive working environment. We strive to maintain a supportive environment for patients, embracing innovation and ongoing professional development to meet the evolving needs of our patient population.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Job Types: Part-time, Permanent
Pay: £13.52 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
