Job reference 339894
Pensions Administrator
Salary from £25,758 to £32,000 (subject to experience and relevant qualifications)
25 days’ annual leave plus bank holidays, and a company pension scheme with highly competitive employer contribution rates
Contract: Full time, permanent
Location: Royal Mail, Pond Street, Sheffield S98 6HR - hybrid working with 4 days in the office
Join our award-winning Pensions Service Centre.
We’re looking for a Pensions Administrator to join our Pensions team. In this role, you’ll play a vital part in supporting beneficiaries of the Royal Mail Pension Plan, ensuring pension benefits are calculated accurately and delivered with care, professionalism, and precision.
You’ll be part of a collaborative team, with the flexibility to support across a range of pension services while continuously improving how we deliver for our customers.
About the role
This role will suit someone who has an investigative mindset, excellent attention to detail and an ability to take ownership and ensure SLAs are adhered to.
What you’ll be doing:
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Calculating and processing pension benefits for beneficiaries in line with Royal Mail Pension Plan rules
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Communicating clearly and sensitively with customers, resolving queries in a timely and professional way
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Delivering work to agreed service levels and quality standards
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Ensuring compliance with pension legislation and internal service specifications
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Supporting continuous improvement initiatives, including PASA Gold Standards
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Building strong relationships with customers, stakeholders, and colleagues
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Providing support across wider Pension Service Centre teams when needed (including Bereavements, Payroll, Activations and more)
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Taking ownership of your development to maintain and enhance your technical expertise
What we’re looking for
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Experience in pensions or payroll (desirable)
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Strong numerical and analytical skills with high attention to detail
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Excellent written communication skills, with the ability to explain complex information clearly
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A customer-focused mindset with a commitment to quality service
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Good organisational skills and ability to meet deadlines
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Problem-solving ability and confidence working with data
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
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A flexible approach and willingness to support across different service areas
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Willingness to work towards a professional pensions qualification
Extra Benefits
Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave- Supportive and generous company sick pay
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 5th July 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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