Reservations and Events Manager
About Us
We're an award-winning group of independent venues in London. We're passionate about creating individual sites with unique experiences, we believe in sourcing local, and we're committed to becoming ever more sustainable.
We're looking for a passionate and talented Reservations & Events Manager to join our team and help elevate the guest experience while driving sales and revenue across two of our London gastropubs.
Key Responsibilities
- Reservations & events oversight: Take full ownership of the reservations and events function across both venues, from enquiry through to delivery.
- Guest & telephone enquiries: Handle incoming calls and enquiries promptly and professionally, ensuring a first-class first impression.
- Team coordination: Keep the front-of-house team informed, organised and briefed on upcoming bookings and events.
- Third-party management: Act as the main point of contact for all third-party enquiries, agencies and suppliers.
- Reporting: Produce and maintain accurate reservations and events reports for management.
- Online reputation: Own our presence on Google and TripAdvisor, monitoring and responding to reviews.
- Revenue development: Proactively and reactively grow sales revenue through upselling, private hire and events packages.
- Hosting: Support with hosting events in person when required.
What We're Looking For
- A hands-on, natural leader with strong communication and organisational skills, and the ability to work well within a team.
- Experience with a reservations/booking system is required; familiarity with the Collins booking system is an advantage.
- An enthusiastic team player with a guest-focused approach and excellent attention to detail.
- A results-driven individual who works proactively, maximising every events and reservations enquiry.
- Willingness to assist with hosting events when required.
If you meet these criteria and want to progress your career, send us your CV — we'll commit to building your future within an exciting and creative environment.
Salary & Benefits
- Salary: £35,000 per annum, plus bonus-related incentives paid quaterly.
- Hours: Monday to Friday shift patterns.
- Location: Based in Kings Cross, an easy commute from most areas of London.
- Team: A very stable team and operation.
- Food & drink: Free meal on shift, plus 50% discount on food for you and up to 3 guests when off duty.
- Tronc: A generous and fair tronc scheme, 100% goes to the team.
- Progression: Real career opportunities, including the ability to own shares or run your own business, bar to boardroom is a reality.
- Training: Open, proactive training across wines, food and cocktails, plus external training and recognised qualifications.
- Wellbeing: A wellbeing and support partnership with LT Charity, plus a Nest pension scheme.
- Referral bonus: £300 team referral bonus.
- Everyone shares in our success: with progression, rewards and the option to go on and hold shares in your own venue.
Our Culture: Passionate, Curious & Fanatical
It goes without saying that everyone working in hospitality is hardworking, outgoing and punctual all the obvious traits. But we're looking for individuals who are PASSIONATE about our guests' happiness and enjoyment; CURIOUS to keep learning and creating something new; and FANATICAL about what we do sustainable, British ingredients, recipes and drinks.
We're not looking for someone to fit a mould. We want individuals bursting with character who can also thrive in a brilliant team that always has each other's backs.
When it comes to progressing into senior roles, we want role models, people who lead, not just manage. From founder to newest recruit, we're all one team, involved in making the guest experience as close to perfect as possible.
If you're looking for a long-lasting career in hospitality and want to join a team that values your growth, development and happiness, we want to hear from you.
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Application question(s):
- What is your favourite Restaurant/Pub/Bar in London?
- What was the last meal that you had when eating out in London?
- What is your favourite alcoholic drink?
Experience:
- Reservations/Events manager: 2 years (required)
Work Location: In person
