Customer Success Executive (Fixed-Term Contract)
We are looking for a Customer Success Executive to work with existing and new E3 customers. The successful applicant will onboard customers and provide on-going support post sales. The goal is to ensure that we effectively set firms up to take advantage of our innovative approach to training and to build lasting relationships.
Responsibilities:
· Helping customers integrate E3 into their daily workflow
· Proactively manage day to day relations with E3 customers
· Run periodic reviews with E3 customers
· Take ownership of customers issues and follow problems through to resolution
· Influence future lifetime value through higher product adoption and customer satisfaction
· Develop listening points in the customer journey (e.g., usage, satisfaction, etc.)
· Identify opportunities for continuous improvement and product development
· Develop operational metrics and improve existing processes
· Support customer management strategy
We are looking for someone who:
· Can communicate clearly both verbally and in writing
· Can mange weekly reporting, including successful calls made and challenges faced
· Is happy to be hands on in a high-tech environment. You don't need to be a techie, but you need to be happy to learn and get involved
· Has the ability to manage influence through persuasion, negotiation, and consensus building
· Has a strong empathy for customers AND passion for revenue and growth
· Has the ability to develop a deep understanding of value drivers in recurring revenue business models
· Has an analytical and process-oriented mindset - happy to learn how to analyse data / automate key tasks
· Can demonstrate a desire for continuous learning and improvement
· Can work with our development team to ensure that customer needs and feedback are reflected in development plan
· Can work independently and can seek opportunities for overall business development
Your academic status and previous experience are not of overall importance. We want to see that you can think critically and communicate effectively but most importantly you want to learn.
Why join us? We are making compliance training awesome! Join us to change the way people engage with mandatory training and rid the world of box ticking, boring e-learning. Join a small but mighty team with an agenda to innovate. This is a chance to get involved early in our journey and to grow with the firm.
Why is what we do important? Compliance risk is increasing a strategic issue for organisations and successful delivery of any compliance programme needs effective training. It is essential that staff understand their regulatory obligations and act on it on a day-to-day basis.
We are a growing firm in an exciting space and are looking for someone to help us on our journey. This is an opportunity to get involved in a wide range of tasks and shape your future role.
Career opportunities, we are a start-up company, so this is a role to get involved in a wide range of work. This will range from day-to-day admin through to working on our growth and funding strategy. Potential for the role to be permanent after fixed term contract.
How to apply, please send an email to [email protected] with the answers to the following 3 questions:
· Think about a skill, hobby, or tool you knew absolutely nothing about 6 to 12 months ago but are good at now. How did you go about learning it, what setbacks did you face, and how do you plan to push your progress even further?
· Could you share an example of a time you noticed a change in how a client was using a product, for example customer’s account usage declining? How did you identify the underlying cause and what steps did you take to rectify the situation?
· What makes you the ideal candidate for this role? Why should we choose you?
Pay: £26,500.00 per year
Benefits:
Work Location: Remote
