Housing Support Worker
Job Purpose
To provide practical and emotional support to individuals and families experiencing housing difficulties, homelessness, or tenancy-related challenges. The Housing Support Worker will assist service users in maintaining stable accommodation, developing independent living skills, accessing community resources, and improving their overall wellbeing.
Key Responsibilties
- Provide person-centred support to service users within their homes, supported accommodation, community settings.
- Assist clients in securing and maintaining suitable for accommodation.
- Support individuals with tenancy sustainment, including understanding tenancy agreements and housing responsibilities.
- Help services users manage rent payments and prevent arrears.
- Liaise with landlords, housing associations, local authorities, and other housing provider.
Case Management
- Conduct assessments of tenants needs and risks.
- Develop, implement, and regularly review support plans.
- Maintain accurate, confidential, and up-to-date case records.
- Monitor tenant progress against agreed goals and outcomes.
- Complete risk assessments and safeguarding documentation were required.
Advocacy and Support
- Advocate on behalf of tenants to access housing, benefits, healthcare, education, employment, and community services.
- Support tenants with welfare benefit applications and budgeting skills.
- encourage independence, confidence, and personal development.
- Assist tenants in attending appointments and accessing relevant services.
Safeguarding and Wellbeing
- Identify and respond appropriately to safeguarding concerns.
- Promote health, safety , and wellbeing of all tenants.
- Support individuals with mental health, substance misuse, or other complex needs where appropriate.
- Ensure compliance with organisational policies and procedures.
Partnership Working
- Build effective relationships with external agencies and professionals.
- Work collaboratively with colleagues to deliver high-quality support services.
Essential Skills and Experience
- Experience working with vulnerable individuals, homelessness services, housing support, or related fields.
- Knowledge of housing issues, tenancy sustainment, and homelessness prevention.
- Excellent communication and interpersonal skills.
- Ability to manage a caseload effectively and prioritise workloads.
- Strong record-keeping and report-writing skills.
- Understanding of safeguarding and confidentiality requirements.
- Ability to work independently and as part of a team
Desirable Skills and Experience
- Experience working with individuals facing complext needs.
- Full UK driving licence and access to a vehicle.
Personal Qualities
- Empathetic and non-judgemental approach.
- Resilient and adaptable under pressure.
- Strong problem-solving abilities.
- Professional and ethical conduct.
- Commitment to equality, diverisity, and inclusion.
Working Conditions
- Combination of office, community, and home visits.
- Occasional evening or weekend work may be required ( issues within a property)
- Lone working
Pay: From £12.80 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
