Patient Services Administrator
Location: Maidenhead (Hybrid Working, minimum 2 days in the office)
Salary: £26,000-£28,000 (depending on experience) + Benefits
Join Apodi and Help Make a Difference to Patients' Lives
Are you an experienced administrator with excellent organisational skills and a passion for delivering outstanding service? Do you enjoy working in a fast-paced environment where your work directly supports patients and healthcare professionals?
At Apodi, we are looking for a compassionate, proactive, and detail-oriented Patient Services Administrator to join our growing team. This is an exciting opportunity to play a key role in supporting healthcare programmes that positively impact patients across the UK.
About the Role
As a Patient Services Administrator, you will be at the heart of our operational team, providing essential administrative support across our healthcare projects. Acting as a central point of contact for patients, carers, nurses, NHS Healthcare Professionals, and homecare delivery providers, you will help ensure the smooth delivery of safe, effective, and patient-centred care.
This is a varied role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities within a busy and supportive team environment.
About Apodi
Founded in 2006, Apodi is a specialist healthcare solutions provider focused on developing and delivering innovative programmes on behalf of our pharmaceutical clients.
Everything we do is centred around improving patient outcomes and creating value for patients, the NHS, and the pharmaceutical industry.
Our Values
Caring
We put patients at the heart of everything we do.
Candid
We build honest, transparent relationships based on trust and integrity.
Performing
We strive for excellence and deliver exceptional results for our clients, patients, and colleagues.
Key Responsibilities
- Act as a first point of contact for patients and carers, delivering a professional, empathetic, and high-quality service.
- Manage patient referrals and appointments using the Apodi Patient Management System.
- Coordinate nurse diaries and schedule patient appointments.
- Process incoming and outgoing telephone calls and respond to patient and healthcare professional enquiries.
- Upload and maintain accurate patient records and documentation within internal systems.
- Prepare and send required documentation to NHS Trusts and other stakeholders.
- Conduct weekly reconciliation activities to ensure patient records are accurate and complete.
- Support pharmacovigilance activities by processing and documenting adverse events within the Radar AE system.
- Maintain accurate data entry across patient management, appointment, reporting, and adverse event systems.
- Support shared mailbox management and correspondence handling.
- Assist with incoming and outgoing post.
- Contribute to audits, reporting, and quality improvement initiatives.
About You
We are looking for someone who is:
- Highly organised and able to manage multiple priorities effectively.
- Detail-oriented with excellent accuracy and attention to detail.
- A strong communicator with excellent written and verbal communication skills.
- Confident speaking with patients and healthcare professionals over the telephone.
- Proactive, adaptable, and keen to learn new systems and processes.
- A team player who builds positive working relationships with colleagues and stakeholders.
- Passionate about providing excellent customer service.
Essential Requirements
- Previous administration experience.
- Strong customer service skills.
- Ability to handle confidential and sensitive information appropriately.
- Excellent time management and organisational skills.
- Experience working effectively as part of a team.
- GCSE (or equivalent) Grade 4/C or above in English and Maths.
- Good working knowledge of Microsoft Office applications, including Word, Excel, and Teams.
Desirable
- Experience working within a healthcare environment.
- Familiarity with patient management systems.
- Understanding of healthcare administration processes.
What We Offer
- Competitive salary range of £26,000-£28,000 (depending on experience)
- Hybrid working model
- Flexible working arrangements and excellent work-life balance
- Company pension scheme
- Life assurance
- Supportive and collaborative working environment
- Opportunity to make a genuine difference to patients' lives
Interested?
If you would like to find out more about this opportunity, please contact:
Rebecca King [email protected]
01628 500897
Apply today and join a team dedicated to improving patient outcomes through exceptional care and service.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- On-site parking
- Work from home
Work Location: Hybrid remote in Maidenhead SL6 7QU
