Part time office based Service Co Ordinator - 25 hours per week on a fixed-term basis for 3 months
Brief
To assist the co-ordinators with invoicing, report forwarding, verifying timesheets & expenses, order input & parts sourcing, whilst dealing with associated administration and maintaining good client relations and level of service
Main duties & Responsibilities
· Professional Approach to clients and colleagues.
· Check engineer’s time sheets on FocalPoint for accuracy.
· Acceptance of customer works from Sales and inputting as required.
· To handle Verisae calls and assists the regional coordinators with scheduling.
· Processing reports after they have been reviewed for technical accuracy.
· Assisting with Invoicing as required with regional coordinators.
· Order equipment & Office consumables as required.
· Organise hotel and meeting room bookings.
· Use client service management portals.
· Checking expense claims for accuracy.
· Assist with weekly & monthly reporting.
· Job varied, as the candidate will be assigned a variety of tasks within the regional helpdesks.
· Office attendance would be required.
Specific Job Knowledge & Skills & Experience
Essential
· Strong communication skills.
· Can work under pressure.
· Must have customer service experience.
· Working knowledge of Excel, Word and Outlook.
· Flexible approach.
Desirable but not essential
· Working within a busy service environment.
· “Front line” communication experience with customers.
· Managing customer expectations.
· Use of Microsoft Focalpoint & Verisae or equivalent (for example Sage).
· Experience in scheduling would be beneficial.
This role along with all company roles has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS Health and Safety policies and procedures.
At E.ON everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do.
Our inclusive culture helps everyone to grow, thrive and be their best, winning together.
Data Protection
E. ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E. ON employees to familiarise themselves with E. ON’s Information Security Policies and associated documentation. These documents are freely available on the E. ON Intranet and should be fully understood
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Work from home
Work Location: In person
