Company Overview
The most rewarding careers begin with an extraordinary place to belong.
At Crabtree & Crabtree, we're more than a collection of exceptional holiday homes. We're a passionate team dedicated to creating unforgettable experiences for our guests across some of Great Britain's most stunning destinations.
Our portfolio of more than 370 carefully curated properties stretches from the wild beauty of Northumberland and the Scottish Borders to the rugged coastlines of the Lothians and the rolling landscapes of Yorkshire. Behind every home is a team of talented people who share a commitment to quality, attention to detail and outstanding customer service.
At Crabtree & Crabtree, we take as much pride in our people as we do in our homes. We foster a supportive and collaborative culture where every team member can make a meaningful impact. From helping guests discover hidden local gems to ensuring every stay exceeds expectations, everyone plays an important role in delivering exceptional experiences from start to finish.
Join us and be part of a team that's passionate about creating memorable moments, building lasting relationships and showcasing the very best of Britain's most beautiful places.
Job Summary
Reporting to the Head of Property, the Assistant Property Manager is responsible for supporting the property teams, including the Head of Property, Business Development Managers, Property Managers, and Managed Services.
Main Office Kelso
Salary £30,000 pro-rated to £24,000 for 32hours per week.
Responsibilities
· Supporting Head of Property, Business Development Managers and Property Managers with day-to-day administrative tasks.
· Supporting the Managed Services team with property checks and inspections, identifying and reporting any housekeeping or maintenance issues that might arise within the managed services portfolio and further properties in the portfolio when required.
· Handling and responding to day-to-day queries from owners and logging key information into our CRM system.
· Preparing monthly property performance statistics and reports for the Property Management team and alerting them to any performance-related issues arising.
· Supporting with property performance data, feedback, analysis, property compliance and other key information for owner performance review meetings and undertaking appropriate follow-up as required.
· Supporting all stages of the property onboarding process and managing the onboarding checklist for new properties.
· Preparing and sending Agency Agreements as well as creating and sending owner and housekeeper logins for our systems.
· Creating new property web listings on our web platform, including continuous maintenance and updating of listings to ensure full accuracy.
· Uploading rates. Use of dynamic pricing as an alternative pricing model to Supercontrol.
· Ensuring our property web listings and property listings on affiliate sites are up to date.
· Creating and maintaining all property-related documentation, including property information books and guest arrival information.
· Undertaking any special project work as required, including market research or wider comparator work.
Core Skills
· First-class written and verbal communication and interpersonal skills.
· Excellent attention to detail.
· Strong time management and multi-tasking skills with the ability to organise and prioritise workload to achieve agreed deadlines.
· Solutions-oriented, with intuitive problem-solving and analytical abilities.
· Self-motivated with plenty of initiative.
· Excellent IT skills.
· A charismatic personality with a ‘can-do’ attitude, prepared to help in any way required to achieve Crabtree & Crabtree’s commercial objectives.
Objectives
· Operational Excellence - ensure all owners and team members receive timely and effective support (during office hours).
· Attention to detail - checking all work, including property standards, correspondence, copy, rates and performance figures, to ensure it is accurate.
· Meeting commercial objectives - working as a team to achieve Crabtree & Crabtree’s commercial objectives, including:
- Sales and property performance (occupancy and revenue)
- Growth of portfolio
- Guest and owner satisfaction
- Overall portfolio performance
· Administrative Support to Senior Team – provide administrative support to the Head of Property Management, Business Development Managers and Property Managers (diary management, coordination, correspondence, special projects).
· Knowledge sharing – sharing ideas and suggestions with other members of the team and ensuring that systems are always up to date.
· Owner experience - enhance the Crabtree & Crabtree owner experience by going above and beyond to ensure owners receive the best possible service.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: Hybrid remote in Northumbria (Northumberland)
