About the Role:
Alloa is surrounded by some of Scotland’s most memorable landscapes, and at Magnificent Himalayan Travel Services Ltd, we bring that same sense of discovery to every journey we organise. We specialise in adventure travel, cultural tours and carefully planned international experiences designed to be both exciting and dependable.
We are looking for an Adventure Travel Coordinator who can support the planning and delivery of memorable travel experiences. You will coordinate itineraries, communicate with customers and suppliers, and help ensure every booking runs smoothly from the first enquiry through to the traveller’s return.
This is a mid level coordination role with no executive or senior management responsibilities. You will work closely with the wider travel operations and customer service teams while taking ownership of your assigned bookings and travel programmes.
Why Work With Us?
The Environment:
Our office is based in Alloa, Scotland, with easy access to Stirling and the wider Central Scotland region. We offer a friendly and organised workplace where teamwork, clear communication and excellent customer service are highly valued.
Meaningful Work:
You will help customers plan important holidays, adventure trips and cultural experiences. Your work will directly contribute to creating safe, enjoyable and well organised journeys.
Varied Responsibilities:
No two days are exactly the same. You may be arranging accommodation, confirming transport, preparing travel documents or supporting customers with itinerary changes.
Professional Development:
You will receive ongoing training in travel operations, destination knowledge, booking systems and customer service. We encourage employees to develop their skills and build a long term career within the travel industry.
Key Responsibilities:
Travel Itinerary Coordination:
Prepare and update detailed travel itineraries, including flights, accommodation, transfers, activities and guided tours.
Booking Administration:
Process reservations accurately and maintain up to date customer and supplier information within the company booking system.
Customer Communication:
Respond to customer enquiries by phone and email, provide booking updates and explain travel arrangements clearly.
Supplier Coordination:
Communicate with hotels, transport providers, tour guides and other travel partners to confirm availability, pricing and booking requirements.
Travel Documentation:
Prepare booking confirmations, payment schedules, travel vouchers and other documents required before departure.
Booking Changes:
Assist with itinerary amendments, cancellations and unexpected travel disruptions while keeping customers informed.
Quality Control:
Review booking details carefully to ensure names, dates, destinations and services are accurate before final confirmation.
Internal Support:
Work closely with the travel sales, customer service and finance teams to ensure bookings are completed efficiently.
What We Are Looking For:
Experience:
At least 2 years of experience in travel coordination, tour operations, customer service, hospitality or a similar role.
Travel Knowledge:
A good understanding of international travel arrangements, accommodation bookings, transport coordination and customer documentation.
Organisation:
Strong attention to detail with the ability to manage several bookings, deadlines and customer requests at the same time.
Communication Skills:
Confident written and verbal communication skills with a professional and helpful approach.
Technology:
Comfortable using Microsoft Office, email systems, online booking platforms and customer management software.
Problem Solving:
Able to remain calm and find practical solutions when travel plans change or unexpected issues occur.
Customer Focus:
A genuine interest in helping customers enjoy safe, organised and memorable travel experiences.
Language Skills:
Fluent written and spoken English is required. Additional language skills would be helpful but are not essential.
Mindset:
You are organised, dependable and proactive. You take responsibility for your work, communicate clearly and understand that small details can make a significant difference to a customer’s journey.
Pay: £2,035.00-£3,000.00 per month
Work Location: In person
