Join the Team at Dunfermline Athletic
We’re looking for a friendly, reliable person to join the team at Dunfermline Athletic as Retail & Ticketing Assistant. This opportunity primarily involves providing holiday cover for our existing staff. Therefore, applicants must be available to work during our standard Club Shop opening hours, which are 10am to 4pm, Wednesday through Saturday.
This is a brilliant opportunity to get involved in Scottish football and play a hands-on role at the heart of the club. Whether you're serving supporters on matchday, helping fans get their Season Cards sorted, or making sure the club shop runs smoothly, you'll be part of the team that keeps things ticking behind the scenes.
The Role
You’ll help ensure our club shop runs smoothly, especially on match days and busy periods, and play a key role in delivering a great experience for our supporters.
This is a casual position, perfect for someone looking for flexible part-time work in a lively, community-driven environment. You’ll be part of a small, supportive team and will occasionally be responsible for supervising the shop when the manager is unavailable.
Key Responsibilities:
- Opening and closing the shop (including till setup and cashing up)
- Serving customers and providing a welcoming and helpful in-store experience
- Selling match day & season tickets using our ticketing system
- Processing online orders and preparing them for dispatch
- Responding to customer queries via email and in person
- Handling refunds and exchanges
- Re-stocking shelves and ensuring product displays are tidy and well-presented
- Assisting with visual merchandising and shop layout updates
- Keeping the shop clean, organised, and presentable at all times
- Providing general support to the retail manager as needed
What We’re Looking For:
- Friendly and confident with excellent customer service skills
- Trustworthy and reliable, especially when working independently
- Comfortable using computers and retail/ticketing systems (training provided)
- Good attention to detail and organisational skills
- Able to work flexible hours, including Saturdays and match days
- Previous retail or ticketing experience is a bonus but not essential
To Apply:
Please send a short cover note and your CV via Indeed. Let us know why you're interested and what makes you a good fit for the role.
Pay: £8.00-£12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
