Cosmetology Company is looking for an experienced, commercially minded Clinic Manager to lead the day-to-day operations of our growing aesthetics clinic.
This is a hands-on management role for someone who can lead a team, improve systems, drive clinic performance and deliver an exceptional client experience.
We are looking for someone proactive and solutions-focused who can identify gaps within the business, implement improvements and take ownership of clinic performance rather than waiting for direction.
Key Responsibilities
- Oversee the smooth day-to-day running of the clinic.
- Manage, support and motivate the clinic team.
- Set, monitor and report on clinic targets and KPIs.
- Monitor revenue, practitioner performance and diary utilisation.
- Identify gaps in diaries and implement strategies to increase bookings.
- Monitor consultation conversion, rebooking and client retention.
- Develop strategies to reactivate existing clients and generate repeat business.
- Improve the client journey from initial enquiry through to treatment, aftercare and rebooking.
- Increase genuine client reviews, referrals and recommendations.
- Review existing clinic systems and implement new processes to improve efficiency.
- Manage stock, ordering, suppliers, stock levels and wastage.
- Manage rotas, annual leave, recruitment, onboarding and staff performance.
- Manage client feedback and complaints.
- Support clinic governance, policies, procedures and operational standards.
- Contribute to the clinic’s wider growth strategy.
- Provide regular performance reports and recommendations to the Company Director.
About You
You will have:
- Minimum 3 years’ management experience, ideally within aesthetics, healthcare, medical, dental, beauty or another premium client-focused environment.
- Proven experience managing and developing a team.
- Experience working with commercial targets and KPIs.
- Strong commercial awareness and an understanding of how to grow a service-based business.
- Excellent organisational and leadership skills.
- Experience improving systems and processes.
- Excellent customer-service standards.
- Confidence managing staff performance and difficult conversations.
- The ability to analyse performance and turn information into action.
- A proactive, accountable and solutions-focused approach.
Previous aesthetics or medical-clinic management experience would be highly advantageous.
What Success Looks Like
You will help us achieve:
- Increased clinic revenue and achievement of monthly targets.
- Improved diary utilisation and fewer appointment gaps.
- Increased consultation-to-treatment conversion.
- Improved client rebooking and retention.
- Growth in new and returning clients.
- Increased positive client reviews and referrals.
- Stronger systems and operational efficiency.
- Effective stock control and reduced wastage.
- A motivated, accountable and high-performing team.
- An exceptional and consistent client experience.
This role would suit an experienced manager who enjoys taking ownership, creating structure and helping a business grow.
You will work closely with the Company Director while having the autonomy to identify opportunities, implement improvements and ensure the clinic consistently performs at a high standard
Pay: £33,000.00-£36,000.00 per year
Benefits:
- Employee discount
- Free parking
Experience:
- Management: 3 years (required)
Work Location: In person
