JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Facilities Manager – Aviva Investors Account
Location: Multiple properties in Greater London, including, but not limited too Beckenham, Barking, Greenwich, Chingford, Uxbridge, Watford and Elstree
What this job involves:
JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services at a portfolio of industrial properties across the greater London area. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers, while fostering strong collaboration with the Property Management team. The FM will be instrumental in ensuring the smooth operation, maintenance, and enhancement of these high-profile assets.
Reporting Structure
Reports to the Senior Facilities Manager
Works within "virtual teams" alongside Asset and Property Managers, Surveying Executives, and Client Accountants
Provides direction to on-site facilities staff and contractors
Key Responsibilities
Client Service
Understand and implement client objectives and instructions
Develop and deliver comprehensive facilities services reporting to clients
Build and maintain strong client relationships through regular communication and exceptional service delivery
Coordinate with property-specific stakeholders to address unique requirements of each site
Facilities Management
Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition
Lead due diligence processes related to facilities aspects during disposals and lettings
Implement and maintain facilities management according to JLL's Facilities Management Best Practice Manual
Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties
Resolve complex facilities issues with minimal escalation
Manage emergency response protocols, ensuring comprehensive out-of-hours coverage using JLL systems
Develop, manage, and control service charge budgets, including setting budgets, quarterly variance reporting, and final reconciliation
Lead procurement activities following JLL's procurement programme, negotiating with contractors and vendors to ensure value and quality
Establish and monitor contractor performance metrics and ensure compliance with service level agreements
Drive Socially Responsible Management initiatives
Oversee the management of building plant and equipment, including the specialised building management systems
Plan and implement capital projects and improvements within established budgets
Develop site regulations and manage permit-to-work systems for all contractor activities
Create, maintain, test, and implement comprehensive disaster planning procedures, including organising emergency drills at each property
Establish robust site record keeping systems according to best practice guidelines
Create and update occupier handbooks and communication materials specific to each property
Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies
Conduct regular site inspections and develop preventative maintenance programs tailored to each building's unique requirements
Qualifications and Skills
Proven experience in facilities management, preferably in commercial property
Relevant qualifications in facilities management, building services, or related field
Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces
Exceptional communication and client service skills
Strong problem-solving abilities and commercial awareness
In-depth knowledge of health and safety regulations and compliance requirements
Proficiency with facilities management software/systems and budget management
Leadership abilities with experience managing service providers and contractors
Strong organisational skills with ability to manage multiple high-profile properties and priorities
Additional Information
This position may require occasional emergency response outside normal business hours. The Facilities Manager plays a crucial role in maintaining asset value while ensuring exceptional occupier satisfaction across this premium property portfolio.
#LI-JA1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
