Location: Central Dewsbury
Salary: £28,000 per annum + Benefits
Contract Type: Permanent
Hours: 37 per week
Closing Date: 23 July (we may close the vacancy earlier depending on the number and quality of applications)
At Connect Housing, we believe in putting people first. We’re a values-led housing association committed to creating happy, healthy lives through good homes and strong communities. We’re looking for a detail-oriented and customer-focused Lettings & Neighbourhoods Assistant to join our team and help us make a real difference.
You’ll be the first point of contact for customers accessing our Lettings service, providing respectful, efficient, and responsive support. From marketing properties and shortlisting applicants to preparing sign-up packs and updating tenancy records, your work will help people find safe, secure homes.
You will also have the opportunity to get involved with the work of our Community Housing Officers, assisting where necessary to help deliver excellent customer service.
- Supporting customers throughout the lettings process, providing advice and assistance on housing applications, allocations, transfers and tenancy-related enquiries.
- Administering the allocation and letting of properties, including applicant shortlisting, eligibility checks, affordability assessments and tenancy sign-ups in line with policies and procedures.
- Marketing vacant homes through Choice Based Lettings and other advertising channels to help minimise void periods and achieve lettings targets.
- Working collaboratively with colleagues, local authorities and external partners to ensure successful lettings and a positive customer experience.
- Maintaining accurate records and performance data, ensuring compliance with relevant legislation, regulatory requirements and organisational standards.
This is the perfect opportunity for someone looking to start or grow a career in the housing sector. You’ll gain hands-on experience in lettings, neighbourhood services, and customer engagement, all while working in a supportive environment that values learning and development.
If you’re passionate about making a difference and want to build a meaningful career, this role is a fantastic place to begin.
We're seeking someone who has:
- Experience in a customer-focused administrative role, with the ability to manage a varied workload, prioritise tasks and work accurately in a fast-paced environment.
- Strong communication and interpersonal skills, with the confidence to work with a wide range of customers, including those who may be vulnerable or have complex needs.
- Good attention to detail and the ability to interpret and apply policies, procedures and eligibility criteria consistently and fairly.
- Strong IT skills, including experience using Microsoft Office and database, CRM or housing management systems, with the ability to maintain accurate records and handle confidential information appropriately.
- A collaborative and proactive approach, with excellent organisational skills, sound judgement and the ability to build positive working relationships with colleagues, partners and external agencies.
We’re just as interested in your enthusiasm and drive as your experience. If you’ve got the get-up-and-go, a positive attitude, and a genuine passion for housing and helping people, we’d love to hear from you.
- People first – We treat everyone with respect and compassion.
- Love making a difference – We’re passionate about improving lives.
- Actively listen and learn – We value feedback and grow from it.
- Collaborate creatively – We work together to find better solutions.
- Earn trust through our actions – We do what we say we’ll do.
- Be part of a purpose-driven organisation making a real impact.
- Work in a supportive, inclusive, and forward-thinking environment.
- Enjoy flexible working arrangements and opportunities for growth.
- Access a range of employee benefits and wellbeing support.
- 26 days annual leave rising to 31 days after 5 years, plus bank holidays.
- Hybrid working – combine working from home with being in the office.
- Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
- 24/7 GP Helpline – get a telephone or video appointment with a doctor at your convenience.
- BUPA Health Cash Plan, including cashback on dental, optical, podiatry treatment and prescriptions.
- Tri-annual pay reviews and annual cost of living salary increases.
- Employee Assistance Programme with free confidential advice, support and counselling sessions.
- MyPlace benefits – retail discounts and offers.
- The opportunity to buy and sell annual leave.
- Training and development opportunities, including support with professional subscriptions and qualifications.
- Travel season ticket loan.
- Cycle-to-work scheme.
- Salary sacrifice electric car leasing scheme.
- Paid volunteering leave.
- A friendly, inclusive culture rooted in our values.
We understand that no one person will meet every requirement in a job description. If you're interested and feel you may be suitable for the role, we'd encourage you to apply.
In choosing Connect, you will be joining a friendly team who look out for each other. As an equal opportunities employer, we recruit based on experience, attitude and values. Connect is committed to ensuring our workforce reflects the communities we serve and actively promotes equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and are proudly a Disability Confident employer.
We are happy to support you with any reasonable adjustments you may need throughout the recruitment process.
Please review the full Combined Job Description and Person Specification for more details.
For an informal discussion about the role, please contact the HR Team.
Interviews: To be confirmed.
Please note: We may close this advert early if we receive sufficient applications. Please apply early to avoid disappointment.
