To provide high-quality, specialist debt advice and casework to clients, primarily across Merthyr Tydfil. This role forms part of Citizens Advice Merthyr Tydfil's telephone debt advice service and involves delivering advice remotely via telephone and digital channels, alongside office-based support. The postholder will manage a complex caseload, supporting clients through all stages of debt resolution, including financial assessments, creditor negotiations, budgeting, debt strategy and access to formal debt solutions where appropriate.
This is a specialist role, and we are seeking applicants who already have experience of delivering debt or money advice within Citizens Advice or a similar advice setting. We would also welcome applications from individuals with experience in the financial services sector or other relevant roles where they have developed strong knowledge of personal finance, lending, budgeting, financial vulnerability or debt management.
Applicants without relevant debt, money advice or financial sector experience are encouraged to apply for our Adviser vacancies, where full training and development will be provided.
The role is fast-paced and target-driven, requiring excellent organisational skills, resilience and the ability to manage competing priorities while maintaining high standards of advice quality and client care. The post is office-based for a minimum of 60% of the working week, with up to 40% home working available following the successful completion of probation, subject to service requirements.
For candidates who are fluent Welsh speakers, we are particularly keen to hear from you. Due to the nature of the role and the demand for Welsh language services, fully remote working may be considered for the right candidate, subject to the needs of the service.
