Job Advert
Join AX where our people and purpose drive us forward.
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
The Deputy Branch Manager is required to support the Regional Fleet and Logistics Manager in the effective day-to-day operation of the branch, with a focus on managing Executive Driver logistics and vehicle movements across the designated area. This role ensures optimal resource utilisation, operational efficiency, and high standards of service delivery, while also contributing to team integration and departmental performance.
What you’ll be doing
Your responsibilities will include:
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lead and oversee a team of Executive Drivers, ensuring optimal utilisation of time, vehicles, and resources to meet operational and client requirements
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oversee schedule and coordination of vehicle deliveries, collections, and movements across the branch territory, ensuring timely and efficient service
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monitor and control operational costs through contribution to effective geographical planning, return trip optimisation, and real-time tracking of driver and vehicle locations
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identify and resolve potential logistical issues in real time to minimise disruption and maintain service standards
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support and coach new starters, ensuring effective onboarding, job training, and integration into the team
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monitor departmental absenteeism, taking appropriate action
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assist the Regional Fleet and Logistics Manager in ensuring the smooth day-to-day operation of the department
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maintain effective two-way communication with internal departments to stay informed of issues affecting vehicle logistics and respond accordingly
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take full ownership of team performance management, including attendance, attrition, and People-related matters relating to your direct reports through 1-2-1s and performance feedback sessions
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oversee approval processes for expenses, overtime, and fuel usage, ensuring compliance and cost control
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identify and report concerns regarding vehicle roadworthiness to the Fleet team to support fleet utilisation and claims management
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allocate vehicles in line with business needs and operational priorities
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carry out reasonable tasks as requested.
What you’ll bring
You will be a confident and capable leader with strong logistical and operational experience, particularly within a transport or fleet environment. You will be highly organised, people-focused, and able to manage resources effectively in a fast-paced setting.
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proven experience working within a busy transport or logistics environment
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demonstrable team leadership and people management experience in a similar role
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strong aptitude for logistical planning, resource coordination, and operational efficiency
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high level of proficiency in handling performance management issues, including absence, disciplinaries, and capability processes
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excellent communication skills with the ability to build effective relationships at all levels, both internally and externally
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strong administrative and customer service skills, with a focus on accuracy and professionalism
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good geographical knowledge of towns, roads, and rail networks to support effective route planning
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logical thinker with clear and concise communication style
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solid IT skills, including proficiency in Microsoft Word and Excel
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ability to remain calm and focused under pressure, managing multiple tasks simultaneously
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decisive problem-solver with a proactive approach to challenges
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confident and assertive leadership style, capable of resolving conflict constructively
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able to work independently using own initiative while supporting team goals
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customer-focused mindset with a commitment to service excellence
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adaptable, tenacious self-starter with a results-oriented approach
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demonstrated coaching and mentoring skills to support team development
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demonstrate behaviours in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.
What we offer
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A salary of £37,326 per annum
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Company Car (EV)
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25 days holiday (plus bank holidays), rising to 27 with service
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Workplace pension scheme
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Bupa Private Healthcare (optional)
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Life Assurance (4x salary)
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Employee Assistance Programme and wellbeing tools
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Retail discounts and savings
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Ongoing professional development and career growth opportunities
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One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated.
We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.
