Are you passionate about tackling homelessness and have experience in delivering homeless services? If the answer is yes, then we want to hear from you. You will work as part of a team, delivering the Council's statutory homeless function, and provide a front-line customer focused service, including the provision of housing advice.
You will:
- Support the delivery of the Council’s priority objectives as expressed through the Corporate Plan, the Housing Strategy and the Homelessness Strategy
- Promote the values and principles of the Council in the delivery of services and engagement with our local communities
- To take a holistic view of the causes of housing problems and work with the customer and other agencies to help solve the individual’s housing problem, with the aim of identifying a long-term solution to prevent the problem re-occurring in the future
- Promoting the values and principles of the Council in the delivery of services and engagement with our local communities
- To contribute to the development of the service business and work plans
- Working collaboratively across the organisation to deliver services
- To contribute towards supporting the organisation’s continuous improvement and values and embed this within the culture of the organisation
- To contribute to ensure that services are based on an understanding of customer demand and designed to meet customer need
Additional requirements
- 1.1.Participating in the out of hours on call rota, taking and dealing with telephone calls as appropriate including arranging bed and breakfast accommodation as necessary.
- Provide expert housing advice to prevent homelessness and help residents secure suitable housing.
Experience in housing advice, social care, or similar advisory roles.
Strong negotiation, communication, and caseload management skills.
- Assess applications in line with the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017.
- Create tailored Personal Housing Plans and negotiate with landlords and agencies to resolve housing crises.
Closing date: Midnight 26 August 2026
Interview date: W/C 7 September 2026
- A good standard of education including levels of numeracy and literacy
- Excellent IT, communication, negotiation and organisation skills
- Knowledge of housing and homelessness legislation and statutory guidance, welfare rights, the criminal justice system, safeguarding requirements, the EU Settlement Scheme
- Experience of working with individuals who may have challenging behaviour or multiple needs
- Experience of working in a customer facing environment and giving information or advice
- Experience of working with people experiencing homelessness
- Experience of managing a caseload.
- Provide expert housing advice to prevent homelessness and help residents secure suitable housing.
- Assess applications in line with the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017.
- Create tailored Personal Housing Plans and negotiate with landlords and agencies to resolve housing crises.
You will be able to work under pressure, remaining calm in challenging situations.
Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.
We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.
We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.
We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.
There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.
