Client Referral Coordinator
Customer Service Centre, Stockton on Tees
£26,227 per annum
We are seeking a Client Referral Coordinator to join our team in Stockton on Tees. As a Client Referral Coordinator, you'll be the first point of contact for people seeking treatment and NHS professionals arranging urgent bed placements. Working in our 24/7 Referral Centre, you'll deliver outstanding customer service, guide people through their options, and help them access the care they need. This role involves shift work which includes evenings, nights and weekends. If you're a confident communicator who thrives in a fast-paced environment and enjoys making a real difference, we'd love to hear from you.
Location of the role:
Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
You'll be the first point of contact for private clients, NHS professionals and online enquiries, providing a compassionate, professional service and helping people access the right treatment. Managing referrals via phone, email and Salesforce, you'll ensure information is accurate and up to date while delivering an excellent customer experience. You'll work closely with colleagues to meet service standards and performance targets, continuously develop your knowledge of Priory's services, and play an active role in supporting our 24/7, 365-day Referral Centre through a flexible rotating shift pattern.
You'll have excellent verbal and written communication skills, a keen eye for detail and a genuine passion for delivering outstanding customer service. Confident over the phone and highly organised, you'll be able to identify client needs by asking the right questions while accurately capturing information using a range of IT systems.
You'll have previous experience in a contact centre or customer service environment, with a proven ability to meet or exceed performance targets. Healthcare experience is an advantage but isn't essential – we'll provide the training you need to succeed.
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards – every 5 years
- Employee Assistance Programme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards – Priory Perks
- Smart Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Smart Holidays (qualifying period)
- Gym Flex (qualifying period)
- Healthcare Cash Plan – Simply Health Scheme
- Eye Care Vouchers
- ‘Cash for Colleagues’ – Employee referral scheme
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application.
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
