Property Services Assistant
Responsibilities & Duties:
· To have a full understanding of the Company’s brand and positioning and to be able to represent the Company when communicating with customers, guests, and homeowners
· The key driver behind this role is to blend with and enhance the Property Services office team to deliver exceptional customer service to our clients
· Record, update, and monitor property information from relevant sources and communicate findings to homeowners in a constructive and helpful manner
· Liaise with the wider Property Services team to ensure appropriate information sharing and other key departments that will act upon the information
· To be contacted for assistance for out of hours queries, that are raised by guests and homeowners
Guest and Homeowner Communication
· Be an ambassador for the Barefoot Retreats brand, handling issues with thoughtfulness and the appropriate level of sensitivity to ensure good relationships are always maintained and nurtured
· Ensure a prompt and efficient response is always delivered to both guests and homeowners
· Seek owner approval where necessary to resolve issues (obtain costings in advance where possible)
Customer Care
· Deliver high standards of customer care at all times to guests and homeowners
Skills Required
· To have excellent computer skills including the use of Microsoft Excel and other related programs. Following training and coaching, the use of our internal booking and property management software will be required
· Word processing, letter writing and email confident
· Comfortable with speaking with homeowners, clients, and guests
· Organised and highly motivated
· Enjoys a challenge and working as part of a team
· Full Driving Licence
Remuneration
· 5 Days - Monday – Saturday on a weekly basis (2 in 4 Saturdays)
· Typical hours: 9.00am – 5.30pm with a 30-minute unpaid break (8 hours per day)
Work remotely
Job Types: Full-time, Permanent
Benefits:
- Company pension
- On-site parking
- Store discount
Work Location: In person
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
- Store discount
Work Location: In person
