JST Electronics is a family run business with over 30 years of experience. We are small domestic appliance repair specialists, based in Bellshill. JST are looking for a hard-working individual with a willingness to learn, who can keep up with the fast pace of our growing business. Candidate must have at least 3 years previous administration and customer service experience, be able to work independently and as part of a team and have computer skills using Microsoft Office packages, namely Excel and Outlook, as well as using internal systems. Previous experience in a technical and logistics environment would be preferred.
Job description:
- Maintain positive customer relationships and ensure a high level of satisfaction when handling customer queries and complaints.
- Complaint logging and handling.
- Manage emails, phone calls, and correspondence accurately and in a timely manner.
- Process orders, bookings, or service requests accurately and in a timely manner.
- Repair quote handling (providing and uploading repair costs and details to online systems).
- Dealing with courier systems booking collections and deliveries as well as chasing up any potential delays.
- Support management and team members with ad hoc administrative tasks.
Job Type: Full-time
Pay: £12.21-£13.30 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Complaint handling: 2 years (required)
- Customer relationship management: 1 year (required)
- Administrative: 3 years (required)
- Customer service: 3 years (required)
Work Location: In person
