Purpose
Working closely with advisers across the 7IM group on standard advice cases, while supporting the wider support team with advice queries, training, and client-related support.
Responsibilities
- Create clear standard advice reports covering new wrappers, pension, ISA and GIA transfers, and investment top-ups, ensuring recommendations are clearly articulated, suitable for the client’s circumstances, and compliant with regulatory and internal quality standards
- Carry out detailed research and cash flow modelling using appropriate tools and assumptions to support financial planning recommendations, assess long-term sustainability, and clearly demonstrate suitability for the client
- Assist with accurate financial calculations, including Capital Gains Tax (CGT) and detailed cost comparisons, to support client recommendations and suitability assessments
- Provide support and guidance to Level 1 Paraplanners and be prepared to take ownership of Statements of Suitability (SoS), withdrawal and fund switch recommendations when required to ensure workloads are appropriately shared across the team
- Ensuring the accuracy, appropriateness, and timely delivery of all client communications, including emails, letters, and reports
- Mentor and train Client Service Associates, actively sharing knowledge and best practice to ensure errors are minimised, and the highest level of client service is delivered
- Manage own workloads, ensuring the best client experience is provided
- Ensure advice files are fully compliant and accurately maintained within our Practice Management System (Xplan)
- Liaise with third-party stakeholders such as accountants, lawyers, and service providers where relevant to provide/obtain information for mutual clients
- Participate in any projects and relevant business initiatives when required
- Complete monthly compliance modules in a timely fashion before deadlines
- Continually look at ways to enhance operational systems and procedures to maximise efficiencies e.g. Xplan (practice management system)
- Continually suggesting realistic and appropriate improvements and solutions to problems to your line manager and others across 7im and update/create procedures as and when required
- Subscribe to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
- Keep ahead of FCA rules and regulatory changes, embedding compliance into daily practice
- Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
- Other duties, as reasonably required by the line manager
Skills
- Accuracy and attention to detail
- Client-focused, delivering a high standard of client service
- Must be proactive and able to use initiative
- Excellent written and verbal communication skills
- Ability to work with minimum supervision whilst managing multiple and conflicting deadlines
- Adaptive to change
- Skilled with research tools such as FE Analytics and cash flow modelling
- Proficient in Microsoft Word, Excel and ideally have experience of Xplan (or a similar Practice Management System)
Knowledge
- Experience in report writing is essential
- Minimum of 1-2 years’ experience as a Level 1 Paraplanner
- Product knowledge of pensions, bonds and other wrappers
- Good working knowledge of all Microsoft Office applications, specifically Excel
Qualifications
- Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard
- An industry-relevant examination such as CII Level 4 Financial Planning qualification or working towards this is desired
Other relevant information
- Reports to the Paraplanner Team Manager
