The Opportunity:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
A large part of what a Service Advisor Position involves is:
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Creating and managing customer workshop bookings
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Preparation for customer visit
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Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
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Competent in ability to use digital tools in a paperless work environment
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Deliver on customer first and modern luxury principles
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Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
More about you:
Essential Skills:
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A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
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Demonstrate computer literacy and knowledge of IT systems and applications.
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The ability to multi-task and be highly adaptable within a busy environment
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Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
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Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
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Ability to prioritise your workload
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Ability and willingness to work with defined processes and guidelines
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Good core administration skills
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A full UK driving licence
What’s in it for you?
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30 days annual leave per year (including bank holidays) that will increase with length of service
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Birthday day off
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Contributory Pension Scheme
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Enhanced Maternity/Paternity and Adoption payment
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Manufacturing specific training along with inhouse training
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Staff discounted parts and servicing plus a free MOT every year
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Recognition of length of service at 5,10,20,30 & 40 years anniversary
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Life Assurance (death in service benefit) *
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Staff Car Scheme*
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Colleague Referral Scheme / Customer Referral Schemes
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Cycle to Work Scheme
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Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
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Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
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Development opportunities within the Sinclair Group
If you would like to apply for this role and become a part of the After sales Team at SEAT & Cupra Swansea, please send us your CV with a covering letter and include your salary expectation.
