Skills and Qualifications:
Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
Good working knowledge of Microsoft Desktop Software and related tools.
Understanding of network protocols, server hardware, and IT configurations. Relevant qualifications or certifications are desirable.
A Full UK Driving License is required for travel between sites.
A clear and accountable 5-year employment history is necessary for security clearance.
About ESP Global Services:
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
Be part of a supportive and collaborative team, committed to professional development and innovation.
Receive competitive compensation, including shift allowances and a comprehensive benefits package.
Career growth opportunities within a leading IT support provider in the aviation sector.
Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?
