Operations Service Delivery Manager - International Removals
We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.
Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.
Key Responsibilities
Lead and manage a diverse operational team to deliver high-quality, compliant services
Oversee end-to-end planning and delivery of scheduled and charter operations
Build strong relationships with internal teams, the Home Office, and external stakeholders
Monitor performance against SLAs and provide reporting on operational delivery
Drive continuous improvement and share best practice across the business
Support day-to-day operations and respond to incidents in a dynamic environment
About You
Proven experience in a senior operations or service delivery role
Strong leadership and stakeholder management skills
Experience working to SLAs in complex, regulated environments
Comfortable working under pressure in a 24/7 operation, including on-call duties
Knowledge of health & safety and risk management practices
Flexible, adaptable, and solutions-focused
Additional Requirements
Willingness to travel and support frontline operations, including flight support when required
UK residency and eligibility for security clearance (CTC and Enhanced DBS)
Full UK driving licence
This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.
