Start: ASAP – Full-Time and Part-Time
SmartHostels is looking for a friendly and reliable Receptionist to join our team at Smart Russell Square, one of our vibrant hostels in the heart of London.
Job Summary:
We are looking for an enthusiastic and customer-focused Day/ Evening Shift Receptionist to join our team. The ideal candidate will be responsible for handling front desk operations, assisting guests with their needs, and ensuring smooth day-to-day running of the hostel.
Key Responsibilities:
- Welcome guests and assist with check-in and check-out procedures
- Handle bookings, inquiries, and customer requests in person, via email, and over the phone
- Provide information about hostel services, local attractions, and transport options
- Process payments and maintain accurate records of transactions
- Address and resolve guest complaints professionally
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Follow hostel policies and safety procedures
Skills and Experience:
- Previous experience in a receptionist or customer service role (hospitality industry preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and ability to handle stressful situations
- Proficiency in using booking systems and Microsoft Office
- Ability to multitask and work in a fast-paced environment
- Fluency in English (additional languages are a plus)
- Friendly, professional, and approachable personality
Benefits:
- Competitive salary
- Career growth and development opportunities
- Friendly and supportive work environment
- Foreign profil: Need to have a work visa + health inssurance number
Let's start this adventure together asap!!!
Job Types: Full-time, Part-time, Permanent
Pay: £13.00 per hour
Ability to commute/relocate:
- London, Greater London: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Language:
- English (required)
- Spanish (preferred)
- Portuguese (preferred)
- French (preferred)
- German (preferred)
- Italian (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
