An opportunity has arisen for a professional, friendly, part-time receptionist to join our reception team based in Tunbridge Wells.
Playing a vital role in the everyday operation of the hotel's front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction
Key Responsibilities:
- Greet all guests on arrival in a friendly and professional manner
- Manage all check ins/outs
- Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.
- Answering guest queries be they by phone or email, in line with company policy.
- Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
- Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
- Complete daily reports
- To communicate with the Housekeeping department on a daily basis
- Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.
- Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
- Manage daily room allocations and check unconfirmed bookings
- To have extensive knowledge of all hotel facilities
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.
Key Skills and Knowledge
· Relevant experience in a similar role
· Knowledge of computer applications is essential – Microsoft outlook/excel/office - further training will be given
· Extremely high attention to detail
· An ability to work under pressure
· Excellent written and communication skills
· Be self-motivated, maintaining high levels of enthusiasm
· Must have a high level of spoken/written English
·Part- Time 24 hours/3 days
Job Types: Part-time, Permanent
Salary: Up to £26,500per year DOE (pro rata)
Schedule:
Supplemental pay types:
Ability to commute
- Royal Tunbridge Wells, TN2 5TA: reliably commute
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Gym membership
- Life insurance
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
- Able to work evenings, weekends and Bank Holidays
Work Location: In person
Pay: Up to £26,500.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
Ability to commute/relocate:
- Royal Tunbridge Wells TN2 5TA: reliably commute or plan to relocate before starting work (required)
Experience:
- Reception: 1 year (required)
Location:
- Royal Tunbridge Wells TN2 5TA (preferred)
Work Location: In person
